IT Support Specialist

Job description:

We have two vacancies and we are open to take into consideration junior and senior profiles.

• Ensure first-level support for users via phone, email, and on-site for software and hardware issues.
• Install and set up hardware for end-users.
• Document and track all support requests in our ticketing system.
• Maintain and update user documentation and the knowledge base.
• Provide support for internal training courses and events.
• Collaborate on internal IT projects as needed.
• Support our offices in Davos, Zizers and Zurich.

• Minimum 3 - 5 years of experience in a technical support role in IT.
• Diploma in IT
• Strong knowledge of Microsoft Windows Client OS, M365 E5, and iOS/MacOS.
• User-oriented and service-minded approach.
• Experience with Atlassian Tools is a plus
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Fluency in English. German nice to have.
• The role is located in Davos. Living in the surroundings is preferred.
• Willingness to travel, primarily within Switzerland (Davos/Zizers/Zürich).

• An interesting and varied job in an exciting and innovative organization
• The opportunity to be part of a highly committed international team
• Modern infrastructure
• High degree of flexibility regarding working hours and location (depending on operational requirements)
• Generous pagacke of social benefits, including supplementary vacation days and pension scheme contributions
• Internal skills training opportunities and support for continued education