Customer Experience Associate

Position: TD Customer Experience Associate
Serve TD customers in Dawson Creek with accurate financial transactions, personalized banking guidance, and a strong commitment to customer experience.
As a Customer Experience Associate at TD Canada Trust, you will support Personal and Commercial Banking customers at the branch. You will process deposits, withdrawals, and bill payments while understanding customer needs, recommending suitable solutions, and resolving concerns. The role also includes promoting banking solutions and completing business processes accurately.

Key Responsibilities:

Process deposits, withdrawals, and bill payments accurately
Understand customer needs and recommend suitable banking solutions
Resolve concerns and escalate non-standard activities
Promote banking solutions and complete business processes
Connect personally with customers about banking processes
Requirements:
High School diploma or one-plus years of relevant experience
Undergraduate degree or equivalent is an asset
Strong administration, organization, planning, and time management skills
Hands-on knowledge of Word, Excel, Outlook, and internet
Calm, courteous, accurate, and effective communication skills
Bring customer service, transaction processing, and banking solution skills to TD Canada Trust customers in Dawson Creek.