Deposit Service Representivie

DEPOSIT SERVICES REPRESENTATIVE (TERM PART TIME)

DAWSON CREEK BRANCH

MONDAY-FRIDAY 10:00AM-3:00PM

Title  Deposit Services Representative

Department  Deposit Services

Reports to  Deposit Service Supervisor

Group  1

Salary Range $28.01-$33.72 hourly wage

Posting Date October 19, 2026

SUMMARY

This position is responsible for recognizing the needs of the member and acting in a timely manner to provide solutions. This role is required to demonstrate product and service knowledge through cross selling and the promotion of business development.

KEY RESPONSIBILITIES

Process member transactions
Recognize member needs and promote all Credit Union deposit services
List and balance outgoing cheques utilities and all other transactions
Assist with night deposits
Process stop payments, auto transfers
Complies with Money Laundering/Confidentiality
Adheres to security standards
Ensure filing is up to date
Other duties as required

REQUIRED KNOWLEDGE SKILL AND ABILITIES

Sales and Service focus with an aptitude for business development and relationship building
Strong commitment to continuous learning
Excellent communication and interpersonal skills
Maintains a positive attitude towards corporate initiatives and change management
Strong follow up skills
Demonstrates dedication to providing quality member sales and service
Proven ability to be creative and innovative
Able to identify member needs, answer enquires and provide solutions
Able toprocess all teller transactions promptly and accurately
Demonstrates product knowledge
Demonstrates the ability to be detail oriented and manage multiple tasks
Demonstrates effective organization and time management
Able to make sound judgment and analyze problems
Demonstrates an affinity for basic mathematics
Demonstrates the ability to adhere to company policies, procedures and with provincial and federal regulations
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Other related duties as assigned

EXPECTED OUTCOMES OF

THE ROLE

Provide high quality services, processes, and products while consistently seeking ways to improve outcomes and enhance service
Accurate and timely member transactions
Positive internal and external service levels are achieved through the proactively and resourcefulness
Prioritizing and making on-the-spot decisions regarding member transactions, weighing member satisfaction issues with company exposure to loss or fraud
Supports the team to achieve results
Member experience levels are achieved through the process of listening, asking open ended questions, discussing solutions, providing recommendations and following up with an outcome
A positive and professional work environment is maintained

EDUCATION AND EXPERIENCE

Minimum 3 years’ customer service experience
Experience working in a financial institution an asset
Post-secondary education in business, finance, accounting or equivalent

Please note:

Vacation schedules previously approved from other departments may be reviewed by the hiring manager and will be subject to departmental availability.

We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted.