Customer Experience Associate

Serve TD customers in Dawson Creek with accurate financial transactions, personalized banking guidance, and a strong commitment to customer experience.

As a Customer Experience Associate at TD Canada Trust, you will support Personal and Commercial Banking customers at the branch. You will process deposits, withdrawals, and bill payments while understanding customer needs, recommending suitable solutions, and resolving concerns. The role also includes promoting banking solutions and completing business processes accurately.

• Process deposits, withdrawals, and bill payments accurately
• Understand customer needs and recommend suitable banking solutions
• Resolve concerns and escalate non-standard activities
• Promote banking solutions and complete business processes
• Connect personally with customers about banking processes

• High School diploma or one-plus years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organization, planning, and time management skills
• Hands-on knowledge of Word, Excel, Outlook, and internet
• Calm, courteous, accurate, and effective communication skills

Bring customer service, transaction processing, and banking solution skills to TD Canada Trust customers in Dawson Creek.