Shipping​/Mailroom Associate

Shipping/Mailroom Associate

Location: On-site

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Base pay range: $16.00/yr – $17.00/yr

We are seeking a dependable and detail‑oriented Shipping Associate to support daily logistics operations at our medium‑sized print facility.

• Assists with incoming and outgoing mail service.
• Sorts, logs, and distributes mail and packages.
• Processes outbound mail, assists customers with mail services, completes proper documents for all mail services, explains services, and suggests appropriate services to meet customers’ requirements.
• Assists with mail/package deliveries across campus as needed.
• Resupplies components on the mail meter and related equipment as necessary.
• Forwards and returns mail to sender as appropriate.
• Maintains a clean and organized working environment.
• Dusts and cleans surfaces, floors, and machinery throughout the mailroom, restocks, and organizes supplies.
• Assists with counter sales.
• Assists with the completion of daily, weekly, and monthly mailroom supply inventory and statistical tracking.
• Using a computer or other designated equipment, enters and assists with the processing of orders.

• Ability to sort incoming and outgoing mail as directed.
• Ability to effectively communicate to assist employees and students.
• Ability to deal with stressful situations and different types of personalities in a calm manner.
• Ability to concentrate while doing many tasks at once.
• Ability to learn department account numbers and locations of mailboxes.
• Ability to use the telephone to assist customers and report malfunctions.
• Ability to learn basic operations of folding equipment, binding equipment, laminating equipment, mailing equipment and software, phone systems, Windows‑based computers, and other software programs as necessary.
• Ability to explain the services provided by the mailroom.
• Ability to complete assigned jobs.
• Ability to take direction from supervisors.
• Ability to lift and carry mail tubs, mail flats, and packages.
• Must obtain a valid Ohio driver’s license.

• High school diploma or GED and legal U.S. authorization to work.
• Competency in performing multiple functional tasks; capable of lifting up to 55 pounds.
• MS Office Suite skills; excellent verbal and written communication skills.

• Consistent daytime schedule with weekends off.
• Hands‑on training and opportunities to learn print production skills.
• Stable work environment supporting a major client.
• Growth opportunities within print production and operations.

About IST Management: IST Management is a business process outsourcing company founded in 1997 with more than 1,800 employees across 38 U.S. cities. They uphold commitments to service excellence and were recognized as a fastest‑growing U.S. company, a National Best & Brightest Companies winner, and an HR Professional Excellence award holder. IST Management partners with the Military Spouse Employment Partnership and the Hiring Our Heroes mission.