JFS Aide - Intermittent

JFS Aide - Intermittent

Location: State Center Community College District

Base Pay: $17.50 per hour (flat rate). Max 1,000 hours per year. Payment based on skills and experience.

INTERMITTENT, FLAT RATE OF $17.50 PER HOUR, MAX 1,000 HOURS PER YEAR, FIRST SHIFT.
Under direct supervision from the Job and Family Services Supervisor, Job and Family Services Manager or higher level administrator performs receptionist and clerical support services by interviewing applicants for public assistance to determine type of assistance desired and referring applicant to appropriate personnel, and performs variety of clerical tasks related to completion and maintenance of case records such as taking photographs of customers for purpose of , issuing entitlement documents, determining eligibility for emergency assistance, and entering and retrieving data via computer systems.

• Screen applicants to determine the type of public assistance requested and schedule appointments with the appropriate unit or team.
• Provide or accept documents from applicants or recipients, and scan or enter documents into agency systems.
• Perform clerical duties, including answering phones, printing documents, preparing spreadsheets, handling mail, completing required forms, and preparing reports.
• Assist clients in person with accessing online case information, phone systems, and benefit card service vendors; retrieve and enter client data into the database, verify, and retrieve said data.
• Serve as the first point of contact for clients and visitors, maintain the reception and forms room area, and offer community resource information and assistance with inquiries.
• Support call center operations, answer incoming customer service calls, accurately route calls to the appropriate department or queue, provide case status updates, reschedule appointments, and enter phone messages into the agency database.
• Retrieve and respond to voicemails, return inquiry calls, and mail forms/applications upon request.
• Monitor various email boxes for incoming emails, ensuring all correspondence is addressed timely and assigned appropriately.
• Make appropriate and/or required cross-referrals to the proper agencies and document the referral in state/agency systems.
• Track and assign cases and tasks utilizing spreadsheets and state/agency systems.
• Attend required trainings, meetings, and workshops.

• High school diploma or equivalent.
• Three (3) months experience in customer service and three (3) months experience in office practices, procedures, database use, and spreadsheets, or completion of a customer service certificate program; OR equivalent evidence of the minimum class requirements.

• Must maintain a current, valid United States driver's license with an acceptable driving record.

Entry level

Part-time

Health Care Provider

Hospitals and Health Care