Administrative - Advanced Medical Support Assistant; AMSA)

Advanced Medical Support Assistant (AMSA)

Contract/Facility: Dayton VA Medical Center

Location: Dayton, OH 45428

Contract Type: SCA

Revision Date: 9.9.2026

The services required are equivalent to those provided by Advanced Medical Support Assistant/Clerk and are a foundational role within the patient care team. The Contractor’s AMSA shall be able to manage the administrative nonclinical aspect of the Primary care team, that includes but not limited to scheduling and is expected to facilitate any action from inception to closure by tasking, tracking, supporting required functions and other patient activities.

The team works collaboratively with other members of an expanded healthcare team to include all necessary services and employees in the facility to provide a robust interdisciplinary approach to care.

This is a future opportunity!

This section provides a high-level summary of the main functions of this position and is not an exhaustive list of all duties required to perform this role.

• The AMSA shall perform a full range of receptionist duties: customer service, maintain appointment schedules for one or more clinics or units, operating office machines. store, distribute, account for stores of materials, deliver messages, be knowledgeable of business standards and/or operating procedures within each respective clinic or ward, assist with clinic access contingency plans by adjusting appointment times/locations/dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• The AMSA shall be able to manage the administrative nonclinical aspect of the Primary care team, that includes but not limited to scheduling and is expected to facilitate any action from inception to closure by tasking, tracking, supporting required functions and other patient activities.
• The services required are equivalent to those provided by Advanced Medical Support Assistant/Clerk and are a foundational role within the patient care team.
• The team works collaboratively with other members of an expanded healthcare team to include all necessary services and employees in the facility to provide a robust interdisciplinary approach to care.
• The AMSA may be required to provide important interfaces and collaborations within larger healthcare system providers including VA and non-VA specialists, hospitals, diagnostic and treatment facilities, and community-based programs.
• The AMSA performs work in the VAMC/CBOCs clinical areas and inpatient wards, which encompasses a variety of different duties and responsibilities relating to provision of Medical Support.
• The contractor shall work collaboratively in an interdisciplinary coordinated care delivery model.
• The Contractor shall perform the full range receptionist and customer service duties, for the proper and timely treatment of patients and maintaining appointment schedules for one or more clinics or units.
• Contractors shall assist with clinic access contingency plans by adjusting appointment times, locations, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• The Contractor will ensure patient safety standards are met by using the correct Veteran Affairs identification of all patients using multiple forms of identification confirmation per department requirements.
• The AMSA shall use each interaction with the patient to validate and update demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect numbers.
• The AMSA will explain the VA’s mandate to collect insurance information to veterans, their…