Administrative Clerk - Investigative Services

This position description sets out the essential duties and responsibilities of the position, details the knowledge, abilities, skills, licenses, certifications, education, and experience necessary to be successful in the role, and lists the equipment normally operated by, scope of supervision, and usual physical demands on the incumbent.

The Administrative Support Clerk – Investigative Services serves in the Pretrial & Investigative Services Department and reports to the Investigative Services Supervisor.

The Administrative Support Clerk – Investigative Services is responsible for providing support to the Investigative Services team, which requires general clerical and administrative duties.

• Answers telephone inquiries, directs callers to appropriate offices, and provides information to requesting parties.
• Greets defendants, attorneys and the general public, and directs them to the appropriate person or location. Accesses computer for court appearance information.
• Completes data entry, logs telephone calls, generates and distributes forms, opens and closes cases in offender management system.
• Monitors supplies, collects and distributes mail, maintains orderly and clean reception area.
• Obtain and maintain Practitioner Certification through the Law Enforcement Automated Data System (LEADS).
• Participates in training opportunities, court activities, projects, and committees as requested or required.
• Completes other duties and responsibilities as required.

• Knowledge of:general office practices and procedures; court system processes and procedures; case management processes and procedures; grammar and sentence structure; spelling and punctuation.
• Ability to:understand and apply work processes and procedures; establish work priorities; answer routine inquiries from officials and general public; resolve complaints calmly.
• Skill in:analyzing information against established standards; operating a computer and general office equipment; application of job software programs, including spreadsheets and word processing; general typing.

All court employees are expected to stay current in their areas of technical expertise; maintain attention to detail; exhibit good organizational skills; work effectively on own initiative and by cooperating with others; engage in active listening; speak and write clearly and concisely; demonstrate good manners, friendly demeanor, and professional behavior; uphold the policies, procedures, and practices of the court; maintain the confidentiality of sensitive and privileged information;

and represent the court with honesty and integrity.

The position requires an appropriate combination of formal education, additional training and courses, and work experience. There is not an exact level or mixture of these elements to indicate one will necessarily be successful in, or qualify for, the position.

For example purposes only, an acceptable combination of qualifications for the position would include a bachelor’s degree in public administration, business administration; criminal justice or related field, or an associate’s degree in public administration, business administration, criminal justice or a related field and two years’ work experience.

A valid state of Ohio motor vehicle operator’s license is preferred in order to carry out job-related essential functions. Private insurance is required if private vehicle is employed for job-related functions.

The position requires no supervisory duties or responsibilities.

Vehicle, computer,…