Assistant Director, Enrollment Operations

Wright State University is an equal opportunity employer.

Faculty Rank or Job Title

Faculty Rank or Job Title Assistant Director, Enrollment Operations

Job Category:

Job Category:
Administrative (exempt/non-exempt)

Department

Department Undergraduate Admissions

EEO number:

EEO number: 27P087

Position FTE

100%

Minimum Annual Salary

Minimum Annual Salary $50,000

Eclass

Eclass 21 Unclassified FT Salary MO

Salary Band:

Salary Band: UC S04

Job Summary/Basic Function:

The Assistant Director of Enrollment Operations provides critical operational, data, and systems support for admissions at Wright State. This position serves as a key resource for managing student data, maintaining enrollment systems, developing reports and workflows, and ensuring the accurate and timely processing of admissions information. The ideal candidate is highly analytical, detail-oriented, technologically proficient, and passionate about using data and systems to remove barriers for students and improve enrollment operations.

The position represents the University at on-campus events by providing advice on a range of admission and enrollment processes to a wide variety of constituents.

Minimum Qualifications

• Bachelor’s degree and 3 years of experience in a related field – admissions, data management, application management, data analytics, enrollment management, student services OR Associates degree and 5 years experience in a related field
• Experience managing admissions/student data
• Excellent verbal and written communication skills
• Strong analytical and critical thinking skills
• Effective problem solving and project management skills
• Knowledge of admissions practices, processes, and procedures
• Demonstrates a high level of accuracy, even under pressure
• Ability to interpret federal, state, and institutional rules and regulations and required procedures

• 5 years using a CRM to drive admissions excellence
• Extensive knowledge of the practices and procedures performed by Enrollment Management

Admissions Operations 45%

• Responsible for the day-to-day operational processes that move students through the admissions funnel, from inquiry and application through admission and enrollment.
• Identify opportunities to streamline admissions processes and improve the student experience.
• Develop and maintain workflows, business rules, and processes within admissions systems.
• Responsible for application processing, communications, document management, and other admissions operations as assigned.
• Monitor operational processes and recommend improvements based on data, user feedback, and changing enrollment needs.
• Assist with peak-cycle operations and special enrollment initiatives as needed.
• Maintain regular communication with applicants who have incomplete applications to follow up on missing items.
• Run reports and processes to send admissions decisions to applicants
• Run reports and processes to create acceptance letters
• Process transcripts
• Analyze individual situations on a case-by-case basis, administer and interpret university policy and exercise professional judgement on problematic or unique situations for applicants

• Monitor the accuracy, integrity, and completeness of prospective and admitted student data.
• Develop and maintain processes that ensure student information is entered, updated, and transferred accurately across enrollment systems.
• Identify data discrepancies and coordinate resolution with appropriate campus partners.
• Establish and monitor data quality standards and operational controls.
• Support data imports, exports, integrations, and other processes affecting admissions and enrollment records.
• Ensure student data is handled…