Guidewire BA

Vaco is hiring a Guidewire Business Analyst with both Billing Center and Claim Center experience for a direct hire, REMOTE role located in the EST time zone.

This role will focus primarily on Guidewire Claim Center and Billing Center, with secondary support for Policy Center initiatives.

The Business Analyst will partner with business stakeholders, IT teams, and vendor partners to deliver scalable and compliant solutions across the claims and billing lifecycle.

• Gather, analyze, and document business and functional requirements across Claims, Billing, and Underwriting.
• Translate business requirements into detailed user stories, workflows, and acceptance criteria.
• Support Guidewire Claim Center processes including FNOL, claims lifecycle management, payments, reserves, correspondence, and regulatory reporting.
• Support Guidewire Billing Center workflows including billing plans, invoicing, payments, collections, commissions, and financial reconciliation.
• Conduct gap analysis between legacy processes and Guidewire capabilities and help define solution approaches.
• Provide secondary support for Policy Center initiatives including policy issuance, endorsements, renewals, cancellations, and servicing.
• Support integrations and data mapping between Guidewire and external platforms, including FMCSA data, telematics providers, fleet safety/driver risk systems, and document management platforms.
• Partner with developers, architects, QA, and product owners throughout the Agile delivery lifecycle.
• Participate in backlog grooming, sprint planning, reviews, UAT, and defect triage.

• 5+ years of Business Analyst experience within Property & Casualty insurance.
• 3+ years of Guidewire experience, with a strong focus on Claim Center and Billing Center.
• Strong understanding of claims handling and billing operations.
• Experience with in commercial auto/trucking insurance and knowledge of its regulatory environment.
• Experience translating complex business processes into functional requirements and user stories.
• Experience working within Agile delivery environments.
• Experience with JIRA, Confluence, or Azure Dev Ops.
• Strong communication and facilitation skills across business and technical teams.
• Must be located in the Eastern Time Zone.
• Must be authorized to work in the U.S. without current or future visa sponsorship or visa transfer. This position does not offer sponsorship or transfer.

• Guidewire Claim Center or Billing Center certification.
• Experience with Guidewire integrations, data migration, and configuration.
• Familiarity with FMCSA, VIN lookup services, telematics platforms, fleet safety systems, and other third-party trucking data sources.
• Experience supporting digital initiatives such as portals, automation, and self-service capabilities.
• Employment Type:
  Direct Hire
• Location: 100% Remote
• Time Zone:
  Eastern Time Zone
• Primary Platforms:
  Guidewire Claim Center & Billing Center
• Secondary Platform:
  Guidewire Policy Center

Guidewire, Claim Center, Billing Center, Business Analysis, Business Analyst, Agile, Scrum, documentation, user stories, epics, Requirements, Requirements Analysis, Requirements gathering, elicitation, Insurance

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law.

The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact  .

workplace discrimination is illegal
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For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by…