Dispute & Deduction Management Lead

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world.

With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

The Dispute & Deduction Management Lead is a strategic partner within the Order-to-Cash (O2C) organization responsible for driving best-in-class deduction, dispute resolution, and customer claims management processes that protect revenue, improve cash flow, and enhance customer experience. This role serves as the operational owner and primary escalation point for deduction management activities, leading outsourced service partners, influencing cross-functional stakeholders, and driving continuous improvement across people, processes, systems, and controls.

The position partners closely with Customer Service, Customer Success, Commercial, Finance, Supply Chain, Sales, Distribution, Transportation, IT, and third-party service providers to identify root causes of deductions, reduce financial leakage, accelerate dispute resolution, improve working capital performance, and strengthen customer relationships. The role leverages data, analytics, and process excellence to deliver sustainable improvements while ensuring compliance with contractual, financial, and operational requirements.

Serve as the primary business partner and subject matter expert for Deduction and Dispute Management, collaborating with customers, internal stakeholders, and outsourced service providers to optimize Order-to-Cash performance, customer satisfaction, and cash flow outcomes. Develop strong customer and cross-functional relationships while leveraging knowledge of customer agreements, deduction trends, operational processes, and compliance requirements to proactively mitigate risk and resolve complex business issues.

Partner with Commercial, Finance, Supply Chain, Customer Service, and Logistics teams to align priorities, improve service performance, and deliver sustainable business results.

Optimize the end-to-end management of deductions, disputes, claims, chargebacks, shortages, and promotional settlements, ensuring compliance with contractual obligations and company policies. Drive timely investigation, validation, resolution, and recovery activities to improve cash recovery, reduce write-offs, minimize revenue leakage, and strengthen working capital performance. Leverage analytics and root-cause analysis to identify recurring issues and implement corrective actions that reduce future deductions and improve operational effectiveness.

Partner with outsourced service providers to deliver operational excellence, meet service-level commitments, and support Order-to-Cash business objectives. Monitor performance through KPIs, service-level agreements, quality metrics, and regular business reviews to improve productivity, compliance, and cash recovery results. Ensure effective governance through standardized processes, current documentation, performance reporting, and continuous improvement initiatives.

Drive continuous improvement initiatives focused on process simplification, automation, standardization, and operational efficiency across the Deduction Management process. Partner with…