Customer Service and Support

Company Description

Dayton Capscrew Corp, headquartered at 5747 Webster St, Dayton, Ohio, is a recognized company in the consumer goods sector. The company is committed to delivering high‑quality products and services that meet customer expectations. With a strong reputation for reliability, Dayton Capscrew Corp supports various industries and continuously strives for excellence. The company values professionalism, quality, and customer satisfaction as core pillars of its operations.

Primary Responsibilities:

• Assist walk‑in and phone customers with product inquiries and orders.
• Provide quotes, process transactions, and support account managers.
• Receive, stock, and organize incoming shipments.
• Track inventory levels and ensure product availability.
• Pick, pack, and ship customer orders accurately.
• Handle returns and exchanges.

Administrative Support:

• Maintain records of sales, shipments, and inventory.
• Use business software for order entry and tracking of orders, returns, and inventory adjustments.

• Proficiency in inside sales and sales operations.
• Strong skills in customer service and customer satisfaction.
• Exceptional communication skills, both verbal and written.
• Ability to prioritize tasks, multitask effectively, and maintain organizational skills.
• Proficiency in using computer systems, CRM tools, and Microsoft Office applications.
• High school diploma or equivalent required; additional education in sales or business is a plus.
• Previous experience in a sales support or customer‑facing role is preferred.

Entry level

Full‑time

Consumer goods

Location:

Dayton, Ohio