Member Services

Join to apply for the Member Services role at YMCA of Greater Dayton.

Location:

Englewood, OH

Employment type:

Part time, Exempt:
Non-Exempt

Salary: $10.70-$12.84 /hr, Openings for all shifts.

Position Summary

Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

We are welcoming: we are open to all.
We are a place where you can belong and become.
We are genuine: we value you and embrace your individuality.
We are hopeful: we believe in you and your potential.
We are nurturing: we support your journey.
We are determined: we strive to make our community stronger.

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation of these transactions.
• Builds relationships with members.
• Proactively solves problems.
• Performs routine copying and filing.
• Keeps up-to-date with member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

• Must be 18 years of age. High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• One year or more of related customer service experience required.

Entry level

Part-time

Business Development and Sales

Health, Wellness & Fitness