Licensed Insurance Customer Service Representative

"Job Description

Join the Wagner Insurance Agency as a Licensed Insurance Customer Service Representative in DAYTON, Ohio. Be part of a team committed to offering excellent customer service and maintaining our reputation as a leader in the insurance industry. This is a unique opportunity to work in our Dayton office, providing support to a diverse range of clients, guiding them through their insurance needs, and ensuring their satisfaction with our services.

At Wagner Insurance Agency, we value personal interaction. Our clients trust us to deliver exceptional service, and as a representative, you will be instrumental in nurturing strong client relationships, offering personalized advice, and helping resolve inquiries with a cheerful and professional demeanor. If you enjoy working in a team environment and are passionate about customer service, we invite you to apply and become a pivotal part of our team.

• Annual Base Salary + Bonus Opportunities
• Paid Time Off (PTO)
• Health Insurance
• Life Insurance
• Disability Insurance
• Mon‑Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off

• Provide exceptional service by answering customer inquiries, resolving concerns, and processing requests efficiently.
• Ensure accurate and up-to-date records of customer policies and handle policy renewals and changes promptly.
• Guide clients through the claims process, ensuring they understand the procedure and providing necessary documentation support.
• Build and maintain strong, long‑term relationships with clients, focusing on customer satisfaction and retention.
• Assist customers in identifying their insurance needs and recommend suitable coverage options to ensure comprehensive protection.
• Work closely with sales and underwriting teams to ensure consistent service delivery and resolve customer issues collaboratively.

• Must possess an active Ohio Property & Casualty License.
• Previous experience in customer service within the insurance industry is advantageous.
• Strong verbal and written communication skills are essential.
• Ability to handle inquiries and issues with a positive attitude.
• A strong commitment to delivering excellent customer service.
• Ability to manage and prioritize multiple tasks effectively.
• Familiarity with insurance-related software systems is preferable.