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Customer Service Coordinator
Job in
Dayton, Montgomery County, Ohio, 45412, USA
Listed on 2026-01-06
Listing for:
Apolis
Full Time
position Listed on 2026-01-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
- Customer Service Coordinator
Work Location :
Fremont, MI
Duration- 12 Month+ Contract
Work Schedule: 2nd shift + weekend rotation;
Start times can vary between 10am – 2:30pm. Monday – Friday with rotating weekends. Up to 40 hours per week/ not guaranteed.
During training it is Monday – Friday 8:30am – 5:00pm for approximately 5 to 6 weeks
As a Coordinator, Contact Center Customer Service, you serve as the voice of the brand to engage with consumers and respond to inquiries, complaints and praise.
KEY RESPONSIBILITIES:
• Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.
• Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
• Facilitate and support eCommerce intiatives and product transactions
• Process quality incidents in accordance with FDA and the Client requirements.
• Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling
• This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.
QUALIFICATIONS / CERTIFICATIONS:
• High School Diploma or GED
• Additional education or certification in customer service considered a plus
• Strong communication (both verbal and written) and interpersonal skills
• Computer and/or systems knowledge
• Problem solving skills
• Customer service skills
APOLIS
2024
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