Administrative Specialist

Job Description
Are you organized and can land planes with the skill of an air traffic controller?

Gutter Guards Direct has been helping homeowners and businesses solve gutter and water problems since 1996. Based in Dayton, Ohio, we install gutter guards and gutters to a reasonably large geography.

The Call Center Specialist will be responsible for making and receiving phone calls (speed to lead), scheduling appointments (free estimates and job scheduling). As the first impression for most of our customers, it is important that the Call Center Specialist remains upbeat, professional and provides efficient, helpful telephone support and appointment scheduling. The following are responsibilities included in this position:

• Use our CRM (Customer Relationship Management) and VOIP phone system to initiate contact with potential customers, (leads provided) qualify and schedule appointments for Sales Consultants
• Be well spoken and possess strong writing skills
• Answer inbound calls in a timely, friendly and knowledgeable manner
• Evaluate and handle calls that come in from customers/potential customers
• Route calls to other team members when needed
• Make relevant notes from customer interactions
• Boost customer satisfaction by offering an excellent experience over the phone
• Other duties as assigned

Requirements

• Must be outgoing and have strong organizational and communication skills
• Technologically proficient and comfortable using email, texting and web; MS Office (Word, Excel), and/or Google Docs
• Experience with CRM (Customer Relationship Management) is a plus
• Proficient using online technology (computers, CRM, phone systems, accessing web sites, etc.)
• Ability to think on your feet, prioritize and handle customer inquiries via telephone, text, messaging, etc.
• Customer service experience is a plus
• Ability to understand and learn processes quickly

Benefits

• Company laptop, work number, and email address provided
• Coverage 8am-6pm (Job Share/Part Time Possibilities)
• Advancement opportunities
• Equal Opportunity Employer