Customer Service Representative

As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store growth, and personal development. Your upbeat and customer-focused personality will help set the stage for a positive, respectful environment that will give you the power to build a rewarding career with performance-based advancement.

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to maintain a professional and courteous behavior with customers and peers.
• Ability to work phone, Point of Sale, Microsoft Office, and other systems.
• Must be at least 18 years of age (19 in Alabama).
• Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply).
• Physical demands for this position frequently include: the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

• Six months of customer service and/or cash handling experience.
• Experience in retail, financial services, loans, banking/bank teller, or service industry.

Our Benefits Include:

• A comprehensive new hire training program designed to help set you up for success.
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
• Paid on-the-job training & professional development programs.
• Educational Reimbursement Program.
• Multiple coverage levels for Medical, Dental, & Vision.
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more.
• Traditional 401(k) and Roth 401(k) with Company match.
• Options for Flexible Spending Accounts and Health Savings Accounts.
• Basic and AD&D Life Insurance.
• Optional pet insurance.
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance.
• Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).
• Diverse Culture and Inclusive Environment.

About Us

Since 1987, it has been our mission to provide rave-worthy customer experiences to everyone who comes through our doors or visits the Check Smart website. As an established financial services provider, we offer Loans, Money Orders, Wire Transfers, Green Dot Visa Debit Cards, Gift Card Buy Back, and Check Cashing throughout KY, IN, MI, and OH. We’re steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it most.