Parts Sales Representative

Join to apply for the Parts Sales Representative
-Inside role at Palmer Trucks

Job Type: Full-time

The primary function of the Parts Sales Representative is to assist customers in finding the appropriate parts for their truck both in person and on the telephone. We work with customers, mechanics, and peers to find accessories and order parts for repairs, enhancements, or overall vehicle needs. The role also involves stocking, organizing the showroom floor, and maintaining a customer-friendly environment.

• Maintain customer goodwill by greeting and acknowledging all customers, offering assistance.
• Answer the telephone within 3 rings or less with a proper greeting and offer help with inquiries.
• Suggest additional products and/or services to repair problems and meet customer needs.
• Follow prescribed cash, credit, and check processing procedures of the dealership.
• Process cores warranties.
• Follow up on shortages and expedite by reporting to the Parts Manager.
• Be knowledgeable in product merchandising.
• Attend training as prescribed by management to maintain proficiency.
• Provide service technicians with parts as required.
• Maintain the retail sales floor and displays to meet or exceed dealership standards.
• Perform other tasks as required by Parts Manager.

• Customer Focus – Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Teamwork – Cooperating with others to meet objectives.
• Understanding Others – Understanding the uniqueness and contributions of others.
• Flexibility – Readily modifying, responding and adapting to change with minimal resistance.
• Continuous Learning – Taking initiative to regularly learn new concepts, technologies and/or methods.
• Negotiation – Listening to many points of view and facilitating agreements between parties.
• Time and Priority Management – Prioritizing and completing tasks to deliver desired outcomes within allotted time frames.

• SHRM Certification.
• 3 years of preferred leadership experience with a Human Resources team.
• In-person position in the Indianapolis Market; occasional travel to other company locations, meetings, and industry continuing education.
• Proficiency in MS Office Suite and HRIS systems, preference for Paylocity.
• Working hours:
  
  May require varied shifts, including evenings, weekends, or extended hours; available for on-call or emergency situations.
• Physical requirements:
  
  Mobility, vision, hearing, manual dexterity, and occasional lifting as outlined for a Heavy Duty Diesel Truck Repair Shop role.
• Reports to Parts Manager.

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky, and Illinois. As a family‑owned business with more than half a century of growth, we maintain a commitment to authentic and valuable connections, providing high‑quality products and personalized service. We have been On the Road Since 1965.

• Health and Wellness Benefits (Medical, Dental, Vision, Supplemental Products).
• 401(k) program with company match, retirement planning assistance, financial guidance and education.
• Paid Time Off: paid holidays and personal time for full‑time employees, with vacation based on length of service.
• Life Insurance, Hospital Stay, Critical Illness, Bereavement Services, Employment Assistance Program, and Mental Health Resources.
• Paid Training and Tools assistance to perform the job effectively.

Job Posting Information:
This position has an immediate opening start date and allows for proper notice for the existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

Palmer Trucks is committed to providing reasonable accommodations to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact:

Palmer Trucks is an Equal Opportunity Employer. All applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status, or any other legally protected characteristic.