Asset Protection Manager

Chief Operations Officer at Treadwell Credit Union

This position is responsible for overall collections and asset protection activities of the Credit Union. This position ensures success by prioritizing activities, resolving delinquent accounts, and reporting. This position ensures goals are met by collecting on loans, negative balances and returned items; processing bankruptcies, and disposition of repossessions. Contacts delinquent borrowers/co-borrowers in person, by telephone or mail, to encourage prompt re-payment of delinquent accounts and to resolve issues.

• Ensure that credit and collection policies, procedures, practices, and documentation meet federal and state regulations.
• Assign, monitor, and supervise the work load in the Asset Protection Department to ensure the smooth and efficient flow of work. Ensure the courteous and considerate interface with members at all times.
• Establish and monitor effective control procedures for late and/or delinquent or potentially delinquent loans. Identify when to charge to reserve.
• On an on-going basis, communicate and monitor the requirements to staff in collections procedures to protect the credit union’s interests and to handle members courteously. Train staff on alternative collection techniques to resolve issues positively.
• Evaluate all outstanding GAP, Debt Protection, and all backend products are refunded timely.
• Follow with members and dealers frequently to allow for prompt payments and refunds from applicable back-end products.
• Review accounts where action beyond routine collection procedures must be approved or implemented. Handle complex situations. Resolve difficult or non-routine member issues.
• Review all billings from attorneys retained for collection work.
• Authorize legal proceedings. Review default notices, surrender notices, bankruptcy procedures, foreclosure notices, etc. for accuracy and completeness.
• Review all accounts that are to be written off as uncollectible.
• Develop and review accurate reporting procedures on collection activities. Prepare and examine reports for senior management and/or the Board.
• Establish and maintain effective employee relations.
• Prepare, implement, and supervise the budget for the department that is consistent with the overall strategic plan and budget of the credit union.
• Evaluate the job performance of subordinates to ensure quality work and service to members.
• All other duties as assigned.
• Prepare monthly, quarterly or other frequency as directed by supervisor.

• Strong organizational and time management skills
• Effective communication skills
• Thorough knowledge of consumer collection laws and practices
• 2+ years’ experience in credit collections at a financial institution

Mid‑Senior level

Full‑time

Management and Finance