Medical Appointment Clerk

Medical Appointment Clerk – Wright Patterson AFB, OH

Veterans and Military Spouses Encouraged to Apply.

• Health and Welfare Fringe Benefits: $5.09 per hour
• Paid Holidays – 11 days
• Company‑funded match and safe harbor 401(k)
• Medical, Dental and Vision plans available
• Life insurance and accidental death plans available
• Short‑term and long‑term disability plans available
• TRICARE Supplemental available
• Supplemental Benefit plans available
• Employee Assistance Program
• Pet Insurance Plans available
• Will Preparation Services available

Adhere to assigned schedule, including lunches and breaks.

Answer each call within contractual obligations.

Regular attendance is required.

Adhere to minimum key performance indicators policy.

Adhere to all rules and regulations including but not limited to Health Insurance Portability and Accountability Act (HIPAA) and The Joint Commission (TJC).

Foster a positive working environment.

Treat all encounters professionally.

Ability to reliably commute to assigned location.

Create an engaging, supportive atmosphere that fosters active learning and confidence.

• Handle each call received, providing a one‑call resolution for the caller.
• Schedule, reschedule, and/or cancel appointments.
• Correct booking errors for inbound and outbound calls.
• Conduct outbound calls as required.
• Provide MHS Genesis secure messaging services as required.
• Work in conjunction with the various departments and organizational leadership teams.

• High school diploma or General Educational Development (GED) equivalency
• Skilled in Microsoft 365 and other software programs.
• Excellent interpersonal and customer service skills, proper telephone etiquette.
• Ability to critically think, define problems and obtain solutions.
• Must be able to obtain clearance to be granted a Common Access Card (CAC).
• Must be able to clearly communicate, verbally and written with coworkers and clinic staff.
• Healthcare administrative experience – preferred.
• Call center experience – preferred.
• Critical thinking skills and attention to detail.
• Receptive to feedback.
• Ability to navigate and utilize computer systems effectively.

Come join our team of healthcare professionals!

Position Contingent upon contract award with an anticipated fall start date.

Federal Staffing Resources (FSR) is an Equal Opportunity Employer and a proud partner in the Federal Government’s commitment to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, protected veteran status, disability, or any other characteristic protected by law.