Lead Medical Support Assistant
Listed on 2026-10-18
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Healthcare
Healthcare Administration, Medical Office
VA Careers - Medical Support Assistant
Daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of AMSAs to provide support across interdisciplinary settings.
Assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
Ensures accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures
Creating and maintaining employee work schedules; and acting as a liaison among AMSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
Consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
Assure coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments
Provide guidance to staff members to include changes in policies and procedures; distributing and balancing workload; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas
Act as liaison between AMSAs and other staff in order to resolve day to day conflicts.
Assists in collaboration of an interdisciplinary coordinated care delivery model and performs all related duties: customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by all scheduling staff
Work Schedule:
Sunday-Saturday; 7:00am - 3:30pm, with Weekend and Holiday Rotations
Telework:
Not Available
Virtual:
This is not a virtual position.
Functional Statement #: 93061-A
Relocation/Recruitment
Incentives:
Not Authorized
Permanent Change of Station (PCS):
Not Authorized
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