Supervisory Patient Representative
Listed on 2026-10-20
-
Healthcare
Healthcare Management, Healthcare Administration
- Department: Department of Veterans Affairs
The Dayton, Ohio Veterans Affairs Medical Center's Community and Public Relations Service is recruiting for a well-qualified Supervisory Patient Representative, functioning as the key driver and champion for developing, maintaining, and enhancing the local Patient Advocacy program.
Key ResponsibilitiesDuties include, but are not limited to:
Independently managing complex, sensitive, or multi-service complaints; conducting fact-finding; coordinating responses; documenting outcomes; identifying unresolved barriers. Assigning work; managing workload; coaching and developing staff; evaluating performance; addressing employee issues; leading change or special projects.
Applying VA/VHA/OPA and facility policy to cases and operations; protecting privacy; advising staff and leaders; implementing policy changes. Identifying root causes and recurring issues; developing corrective actions; leading improvement initiatives; measuring results, and program evaluating. Preparing briefings and written products; communicating with Veterans, families, employees, leaders, and committees; facilitating difficult conversations.
Work Schedule:
Monday through Friday, 7:30am-4:00pm Virtual:
This is not a virtual position. Position Description/PD#:
Supervisory Patient Representative/PD93146O Relocation/Recruitment
Incentives:
Not authorized Critical Skills Incentive (CSI):
Not approved Permanent Change of Station (PCS):
Not authorized
There is no educational substitution at this grade level.
Which agency is hiring for this position?This position is with Veterans Health Administration, Department of Veterans Affairs.
What is the salary for this position?The posted pay range is $92841 - $120696/yr.
What is the Final date to receive applications?Applications close on .
Who is eligible to apply?This position is open under the 'Fed Transition' hiring path.
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