Front Desk Supervisor -2nd shift

The Marriott at the University of Dayton is seeking just the right person to join our team as a Front Desk Supervisor! Pay range: $17.00 to $19.20 per hour. Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor, you bring this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards.

Your key role ensures the overall experience the guest will have. Your proactive, responsive, and caring sense will make all the difference.

If you enjoy engaging with others, leading a team, and have a winning personality and high sense of responsibility, this role is perfect for you!

We are looking for associates and leaders with a passion to serve others. We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple of years to Assistant General Manager roles!

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer the switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Must have a clean driving record.

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, short/long-term disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Our culture is based on our five Cornerstones:
Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the best associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a company that cares about you and your development.

We do many fun things on property to stay engaged with our associates and show you we care about you.

Do you take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations? If this is you, we want you to contact us now!

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Hospitality

Referrals increase your chances of interviewing at Concord Hospitality Enterprises by 2x.

We are proud to be an Equal Employment Opportunity employer (M/F/D/V). We maintain a drug‑free workplace.