Front Desk Supervisor -2nd shift

The Marriott at the University of Dayton is seeking just the right person to join our team as a Front Desk Supervisor!! $17.00 to $19.20 /hour

Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have.

Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you!

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Must have clean driving record.

We offer competitive wages. Full‑time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401(k) options, tuition assistance, discounted room rates at Concord‑managed hotels, plus training & development and career advancement opportunities.

Our culture is based on our five Cornerstones and they are what we consider our foundation:
Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a company that cares about you and your development.

We do many fun things on property to stay engaged with our associates and show you we care about you.

• Team Player – Works well as a member of a group.
• Detail Oriented – Capable of carrying out a given task with all details necessary to get the task done well.
• Leader – Inspires teammates to follow them.
• Enthusiastic – Shows intense and eager enjoyment and interest.

• Flexibility – Inspired to perform well when granted the ability to set your own schedule and goals.
• Ability to Make an Impact – Inspired to perform well by the ability to contribute to the success of a project or the organization.

We are a proud EEO employer (M/F/D/V). We maintain a drug‑free workplace. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.