Front Desk Supervisor -2nd shift

The Marriott at the University of Dayton is seeking the right person to join our team as a Front Desk Supervisor. Salary: $17.00 to $19.20 per hour.

Working at the front desk means you are at the hub of the hotel, interacting most with our guests. As the front desk supervisor you bring this group together, ensuring excellent service while maintaining brand and Concord standards. Your proactive, responsive, and caring approach is key to the overall guest experience. If you enjoy engaging with others, leading a team, and have a winning personality and strong sense of responsibility, this role is for you!

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer the switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Must have a clean driving record.

• Competitive wages.
• Comprehensive benefit package – medical/dental/vision plans, life insurance, short- and long-term disability options, 401(k), tuition assistance, discounted room rates at Concord‑managed hotels.
• Training & development and career advancement opportunities.

Our culture is built on five Cornerstones:
Quality, Integrity, Community, Profitability, and Fun. We strive to hire the best associates, value them, and adopt an Associate First policy. We provide a supportive work environment, a drug‑free workplace, and opportunities for growth.

• Team Player: works well as a member of a group.
• Detail Oriented: capable of carrying out a given task with all details necessary to get the task done well.
• Leader: inspires teammates.
• Enthusiastic: shows intense and eager enjoyment and interest.

• Flexibility: inspired to perform well when granted the ability to set your own schedule and goals.
• Ability to Make an Impact: inspired to perform well by the ability to contribute to the success of a project or the organization.

We are a proud EEO employer. We maintain a drug‑free workplace.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.