Front Desk Supervisor | Inn Water

Shaner Hotels has an exciting opportunity to join our team at the Fairfield Inn & Suites Dayton located in the vibrant Water Street District of Dayton, Ohio
. Our 98-room hotel offers a modern and welcoming environment for both business and leisure travelers, with convenient access to downtown attractions, dining, entertainment, and local businesses.

The Fairfield Inn Dayton provides guests with a variety of thoughtful amenities, including a welcoming lobby bar, 24/7 market, fitness center, business center, flexible work spaces, complimentary high-speed Wi‑Fi, and a daily complimentary breakfast.

With a focus on exceptional service and creating memorable guest experiences, our team delivers the quality and hospitality guests expect from the Fairfield by Marriott brand.

If you're passionate about hospitality and looking for an opportunity to grow your career,
Fairfield Inn & Suites Dayton is the perfect place to join the Shaner Hotels family. Be part of a team committed to excellence, teamwork, and providing outstanding service to every guest.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award‑winning hotel owner‑operators and management companies. Our growing portfolio includes more than 70 full‑service, select‑service, extended‑stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries
.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support
.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Fairfield by Marriott Dayton Downtown is seeking a motivated, dependable, and guest-focused Front Desk Supervisor to join our team. We are looking for a positive and flexible hospitality professional who enjoys working with people, leading a team, and creating an exceptional guest experience.

This is a hands‑on leadership position for someone who is comfortable in a fast‑paced hotel environment and understands that every day can look a little different. The ideal candidate is someone who can confidently lead the Front Desk team while also being willing to step in and assist wherever needed.

• Supervise and support Front Desk Agents during daily operations
• Provide friendly, professional, and efficient service to all guests
• Assist with check‑ins, check‑outs, reservations, payments, and guest requests
• Address and resolve guest concerns in a timely and professional manner
• Train, coach, and support Front Desk team members
• Review daily arrivals, departures, VIPs, groups, and special requests
• Communicate effectively with all departments and management
• Maintain accurate records and follow hotel cash‑handling procedures
• Ensure hotel and Marriott brand standards are consistently followed
• Assist with maintaining an organized, welcoming, and professional Front Desk area
• Help monitor daily operations and address issues as they arise
• Assist with coverage and operational needs when necessary
• Support other departments and hotel operations when needed
• Lead by example and promote a positive team environment