Hr Service Delivery Specialist

Position and Overview

Job Title: HR Service Delivery Specialist 1 (

Working title:

HR Service Delivery Coordinator)

Department: HR Employee Service Delivery

Location: Dayton, OH (Premier System Support – Hybrid)

Shift: 8:00 AM – 5:00 PM

Employment Type: Full‑time (80 hours per pay period)

As a vital member of the Caregiver Experience Center, you will be the first point of contact for employees and managers seeking HR‑related assistance. You will research issues, diagnose and resolve employee inquiries related to onboarding, employee data changes, benefits, compensation, wellness programs, HR technology, employee relations, and other HR matters. Complex issues will be escalated appropriately while adhering to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Handle tier‑1 inquiries from caregivers, managers, retirees, and third parties via phone, email, and web chat.
• Document all employee interactions and resolutions in the HR Service Now platform or designated HRIS.
• Ensure a one‑call, one‑case resolution and respond promptly and professionally.
• Support HR administrative services, including ordering supplies, file maintenance, compliance audits, and tracking.
• Assist with recognition and service award programs, HR Service Now upgrade testing, and ad‑hoc reporting.
• Process sign‑on bonuses to payroll and collaborate with HR Business Partners, Talent Acquisition, Total Rewards, and other HR functions.
• Review processes and create standard operating procedure documents as appropriate.

• Education: High School graduation or GED (minimum).
• Preferred Education: Associate or Bachelor’s degree in Human Resources, Business, or related field.
• Certification: PHR or SHRM‑CP certification (preferred).
• Experience: 1–3 years of job‑related experience, preferably in customer service or HR support.

• Proficiency with MS Office (PowerPoint, Word, Excel).
• Strong organizational and time‑management skills.
• Effective oral and written communication; tact, diplomacy, and professionalism.
• Maintain confidentiality and handle ambiguity in a high‑paced environment.
• Ability to prioritize tasks, delegate when appropriate, and troubleshoot.
• Strong customer‑service orientation and commitment to service standards.
• Rapid learning of technology and HRIS systems; stay abreast of HR policies.
• Critical thinking and consistency in meeting approved CEC customer response expectations.

• Seniority Level: Not Applicable
• Employment Type: Full‑time
• Job Function: Other
• Industry: Hospitals and Health Care