Senior Automation Engineer; ServiceNow

Softworld, a Kelly Company provided pay range

Provided by Softworld, a Kelly Company. Actual pay based on skills and experience.

$/yr - $/yr

Job Title:
Senior Automation Engineer (Service Now)

• 5+ years' application design, development, and support experience in a large scale, complex environment
• At least 3 years of experience with the Service Now tool, or a similar automation tool, strongly preferred.

Job Description:

• The Platform & Automation Senior Engineer is responsible for managing and maintaining enterprise automation platforms, including but not limited to Service Now, to ensure efficient and effective operations.
• This role involves accountability in configuring platforms, implementing new functionalities, maintaining system stability, and ensuring data integrity.
• The engineer collaborates with various stakeholders to understand their requirements, suggest, define, and create technical solutions, and support ongoing projects and operations.

• Engage with stakeholders to gather requirements, design and deliver solutions that align with customer needs.
• Responsible for system performance and for ensuring high availability, reliability, and optimal performance of automation platforms, including Service Now.
• Responsible for configuring and customizing platform modules, such as Incident, Problem, Change, Asset, and Configuration Management.
• Create and configure notifications, define and implement workflows, business rules, UI actions, and automation to improve efficiency.
• Propose, design and implement enhancements to automation platforms to optimize functionality and improve the user experience.
• Leverage the AI component of Service Now to gain business efficiencies.
• Manage the health of CMDB and other data repositories in collaboration with the Infrastructure team to support assets and configuration.
• Responsible for application support activities, including code migrations, replications, patching, and platform upgrades.
• Utilize data import templates for data loading and extraction to support reporting and analytics needs.
• Responsible comprehensive process and knowledge documentation for ITIL and end user.
• Coach and mentor junior developers.
• Assist with data entry and validation from source documents into the automation platform database.
• Extract and transform data into formats suitable for reporting or further analysis.
• Support the development and configuration of custom applications within the Service Now and other automation platforms.
• Troubleshoot and resolve technical issues in collaboration with other team members.
• Ensure platform stability by adhering to best practices, standards, and governance policies.
• Participate in training opportunities and self-learning to deepen knowledge of automation platforms, including Service Now.
• Collaborate on team projects, contributing ideas to improve workflows and processes across the platform.
• Displays professionalism, quality service and a positive "can do" attitude to internal members/departments of the Firm.
• Assumes additional responsibilities as assigned.

• Service Now Administrator (CSA) is desirable.
• Additional certifications in Service Now modules (ITSM, CSM, ITOM, etc.) are preferred but training is available.
• Strong understanding of ITIL/ITSM principles.
• Strong experience with REST/SOAP APIs and integration tools.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills including ability to communicate to all levels of end users, IS and Management staff.
• Ability to work independently and as part of a team.

• Bachelor's degree preferred.
• Advanced Scripting/ Reporting and other classes are highly recommended.

• 5+ years' application design, development, and support experience in a large scale, complex environment.
• At least 3 years of experience with the Service Now tool, or a similar automation tool, strongly preferred.
• Workflow and process improvement methodology and technology solution experience strongly preferred.
• Law firm experience is preferred.
• 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.

Mid-Senior level

Full-time

Engineering, Information Technology, and Other

Software Development, Technology, Information and Internet, and Technology, Information and Media

• Medical insurance
• Vision insurance
• 401(k)

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