IT Operations Technician
Listed on 2026-01-01
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IT/Tech
IT Support, Network Administrator
Join to apply for the IT Operations Technician role at Epic
Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.
OverviewAs an IT Operations Technician with Epic Hosting, you will be part of the team’s central nervous system—monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You ll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.
Live affordably in a city known for its rising tech talent. Epic is located just outside Madison, Wisconsin. Madison is a hub with strong tech talent and a vibrant community.
Responsibilities- Monitor the Hosting infrastructure stack and respond to issues in a timely manner
- Identify and resolve routine and complex network, hardware, virtualization, and presentation problems
- Use investigative and troubleshooting skills across various tools
- Communicate issues and impact to contacts from healthcare organizations
- Perform system build and related activities as needed
Required Qualifications
- Relocation to the Madison, WI area (reimbursed)
- A history of academic and professional success
- Exceptional interpersonal, communication, initiative, and leadership abilities
- Available to work second or third shift hours
- Eligibility to work in the U.S. without sponsorship
- COVID-19 vaccination
- Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
- Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
- CompTIA+, CCNA, Network+, or Linux+ certification
- Knowledge of VMware
- Entry level
- Full-time
- Information Technology
- Computer Networking and Information Technology & Services
Epic is an Equal Opportunity Employer. We value diversity and inclusion in our teams.
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