DATA ANALYST

• CLASSIFICATION
  
  TITLE:
  
  DATA ANALYST
• FLSA STATUS: Exempt
• EMPLOYMENT STATUS: Full-Time
• CIVIL SERVICE STATUS: Unclassified
• REPORTS TO: Information Technology
• PAY GRADE: A16
• WORK SCHEDULE: 40 Hours a week

DISTINGUISHING JOB CHARACTERISTICS

Supports the administration, configuration, data quality, testing, training, and continuous improvement of the Court's case management and database systems. Provides direct support to Court employees, troubleshoots system and data-entry issues, performs quality assurance, assists with database and system configuration, and develops sustainable training and documentation. Works closely with Data Services, Court departments, Information Technology, and software vendors to improve system usability, data reliability, and operational efficiency.

“In this position, you are an At-Will Employee serving at the pleasure of the Administrative Judge.”

• Provides staff support for the juvenile case management system (JCS) and investigates reported issues, resolves problems within assigned authority, and coordinates with appropriate technical staff or vendors when escalation is required.
• Evaluates support requests to identify whether issues are related to system functionality, configuration, data quality, workflow, or user training, and works to address the underlying cause.
• Assists with configuration, maintenance, testing, and continuous improvement of JCS and related Court database systems.
• Performs data-quality reviews and assists with identifying, researching, correcting, and preventing inaccurate, incomplete, inconsistent, or duplicate information.
• Participates in Court-wide data-cleaning and system-configuration initiatives and validates changes to ensure intended results.
• Works with Court departments to understand operational processes and translates business needs into appropriate system configurations, workflows, procedures, and data-entry practices.
• Develops and maintains standardized training materials, written procedures, quick-reference guides, and instructional videos for Court systems.
• Provides individual, group, new-employee, refresher, and recorded trainings related to JCS, data entry, and other Data Services-supported applications.
• Assists in developing standardized onboarding practices to ensure employees receive consistent system and data-entry training.
• Monitors recurring support requests and data-quality issues to identify opportunities for additional training, system improvements, automation, or process redesign.
• Tests software updates, configuration changes, reports, workflows, and other system modifications prior to implementation when appropriate.
• Assists with database queries, reports, data validation, and data extraction based on knowledge and experience.
• Documents system configurations, procedures, business rules, data definitions, troubleshooting steps, and changes to support institutional knowledge and continuity.
• Provides backup coverage for Database/Systems Analyst functions and assists in maintaining continuity of critical JCS support when other Data Services staff are unavailable.
• Maintains the confidentiality and security of juvenile Court information and follows applicable Court policies regarding system access and confidential data.
• Performs other duties as assigned by management.

Other duties assigned by the Administrative Judge, Court Administrator, or IT Leadership.

None

Computer;
Oracle SQL Developer/Toad or equivalent SQL development tools;
Microsoft SQL Server tools;
Tableau;
Microsoft Power BI;
Telerik Reporting;
Microsoft Office Suite; database management systems; case…