Help Desk Associate

Why Sabel Systems Sabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements.

Rather than simply proposing transformation, we implement and operate it  method is clear: we orchestrate existing tools into a governing system of record, ensuring government ownership of infrastructure and traceable decisions. There’s no vendor lock, no proprietary baselines, and no need for ATO rebuilds during transitions.

Sabel Systems is redefining modern defense acquisition. If you seek to solve complex challenges at scale and want your work to directly accelerate military capability while reshaping the DoD’s approach to digital engineering, this is the place for you.

Complexity Simplified. Mission Amplified.

What You’ll DoProvide responsive, multi-channel support to end users, resolving inquiries and issues related to accounts, AF-PLM use, system availability, and more.

Document and escalate complex user issues as needed and own them through to resolution.

Proactively communicate with the user community about known issues, providing timely status updates and resolutions.

Identify commonly observed knowledge gaps and share that feedback with the training team.

Establish new AF-PLM users with the appropriate group, role, and project assignments, and administer those accounts throughout their lifecycle.

Process System Access Requests promptly, coordinating with the cloud platform provider to ensure compliance with security requirements.

Advise users on AF-PLM access controls, explaining how Access Control Lists (ACLs), groups, roles, and project memberships determine what data each user can view and modify.

Troubleshoot permission and access issues, determining whether the cause lies in account setup, access rules, or data ownership, and recommend corrections that preserve need-to-know and protect sensitive data.

Conduct periodic account validations in accordance with Information System Security Manager (ISSM) guidance to verify that each user's access remains appropriate.

Support the immediate account and access needs of the development team.

Use advanced Excel and VBA skills to analyze data, automate repetitive tasks, and generate reports.

Produce actionable help desk metrics, user access data, and other reports for management and the customer.

Develop and maintain standard operating procedures for help desk operations and account management activities.

Create and maintain internal technical guides and documentation for supported applications and processes.

What You Bring Required Active  DoD 8570/8140-compliant IAT Level II certification or higher (e.g., Security+), or the ability to obtain one within two months of hireU.S. citizenship with an active Secret level clearance2+ years of experience in a help desk or technical support role Familiarity with digital engineering concepts, such as product lifecycle management (PLM) and engineering data management

Excellent written and verbal communication skills, including the ability to explain technical issues clearly to users of all technical backgrounds

Strong attention to detail, balanced with an understanding of how individual tasks support the broader program

Willingness to learn new tools as the program evolves and to obtain and maintain certifications through continuing education

Ability to work effectively both independently and as part of a collaborative team

Preferred

Experience building MS Office documents and briefings

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