Technical Account Manager, Federal Programs

Thank you for your interest in Fortress Information Security! We look forward to reviewing your submission!

Position: Technical Account Manager, Federal Programs

Location: Dayton, OH (Hybrid role, local and commutable to assigned federal client site(s) in the Dayton, OH area. Candidates expected to work onsite at the client location 2-5 times per month.)

Job : 727 # of Openings: 1

Compensation: $110, per year, depending on experience and qualifications.

Employment Type: Full-Time

Travel Requirement: Requires regular travel, estimated between 15-25% annually.

Clearance Requirement: An active Secret clearance is required, with the ability to obtain a Top-Secret clearance.

The Technical Account Manager (TAM) is an individual contributor on the Fortress Delivery - Government team. The TAM is the technical point of contact for assigned scope within a federal program, turning client mission requirements into platform configuration, delivery tasking and technical guidance for working-level government stakeholders.

The position bridges client advisory, delivery execution and product feedback, offering direct exposure to high-impact DoD and Navy programs at a career stage where few professionals gain this depth of hands-on federal cybersecurity experience. The TAM stays hands-on with the Fortress platform and assigns and reviews the work of Forward Deployed Engineers before it reaches the client. The TAM also brings field insight to Product and passes follow-on opportunities from delivery to Business Development.

This is the entry level of the Technical Account Manager family. The TAM works within a Fortress lance under a Senior Technical Account Manager or portfolio lead, with coaching toward independent ownership of a program relationship and a defined path to Senior Technical Account Manager.

• Serve as the technical contact for assigned client stakeholders within a federal program.
• Deliver technical briefings, demonstrations and working sessions to technical and non-technical government audiences.
• Interpret the federal compliance context, including RMF, NIST SP 800-37, NIST SP 800-53, EO 14028, SBOM and supply chain risk, sufficiently to explain client drivers and delivery constraints.
• Document the client environment, configuration decisions and technical dependencies and open items.
• Partner with the Integrated Customer Advocate on satisfaction signals and unmet client needs.
• Configure and tune Fortress platform capabilities to client mission requirements across C-SCRM, Vulnerability Management, Continuous Monitoring and related solution areas.
• Translate client requirements into delivery tasking for Forward Deployed Engineers and review output for technical accuracy before it reaches the client.
• Track technical risks and dependencies and elevate to the Program Manager with a recommended course of action.
• Route recurring client requirements and field insight to Product.
• Support onboarding and enablement of new client users and maintain reference materials.
• Surface technical requirements uncovered during delivery that may indicate follow-on scope.
• Perform other duties as assigned.

• 3 or more years in a technical role: solutions engineering, software engineering, cybersecurity or technical delivery.
• Active DoD security clearance at the level required by the supported program, with the ability to obtain a higher level.
• Demonstrated ability to present technical material to mixed technical and non-technical audiences.
• Working knowledge of at least one federal cybersecurity framework, such as NIST, RMF or CMMC.
• Experience in Agile delivery environments including sprint ceremonies and cross-functional coordination.
• Ability to independently use and refine AI-driven prompts to improve the quality and efficiency of regular work processes.
• Resident within commutable distance of the supported federal work site.

• Scrum Master certification such as PSM or CSM.
• Hands-on platform configuration, software development or test automation experience.
• Prior support to DoD or Navy programs.
• Technical documentation and enablement content development.

• Bachelors Degree or equivalent professional work experience required.

• Remote and Hybrid working environment
• Competitive pay structure
• Medical, dental, vision plans with employees covered up to 90% with highly progressive options for dependents…