Level 1 Help Desk Administrator

Through our six business units, we provide electrical construction and maintenance solutions from a team of highly trained professionals. Our companies build, monitor, maintain, and optimize a range of electrical, energy, and information infrastructure systems using the latest technologies/

Job Title: Level 1 Help Desk Administrator

Location: Dayton, OH

Reports to: IT Manager

FLSA Status: Non-Exempt

Updated: October 2026

Company Overview

Quebe Holdings, Inc is a leading electrical services company providing preconstruction, construction, systems integration, and energy solutions in a variety of markets, including automotive, commercial, healthcare, education, industrial, and mission critical.

Quebe is comprised of seven Ohio-based business units consisting of Chapel Electric Co., LLC;
Romanoff Electric Co., LLC;
Chapel-Romanoff Technologies, LLC;
Kastle Electric Company;
Kastle Technologies Co., LLC;
Eagle Electrical Services; and Sidney Electric.

#quebe

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Summary

Assists IT Manager with performing entry level technical responsibilities. Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Include the following. Other duties may be assigned.

• Initially assists IT Manager with hardware and software configuration as well as device and printer set up. Eventually, the IT Assistant will be required to take the lead on these tasks.
• Learns quickly and can work independently while apprising IT Manager of concerns or issues where assistance needed.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures or train users in the proper use of hardware or software.
• Communicates respectfully and effectively with management and co-workers.
• Occasionally required to perform accurate data entry.

Desktop computer support

• Address user tickets regarding hardware, software and networking (troubleshoot networking issues, software conflicts, hardware issues, process user moves and changes).
• Guide users with step-by-step instructions (help create technical documentation and manuals).
• Follow up with internal customers to ensure work stations are functional (validate the mounted drives are available, printer services are working, email is available).
• Conduct remote troubleshooting (ask targeted questions to diagnose problems, Test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs).

Mobile device support

• Mobile phone configuration (assign phone to specific user, configure email, deploy required applications, set device security).
• Tablet configuration (assign tablet to specific user, configure required applications, device security).
• Mobile device management (validate devices in the system, push new applications to user devices as they become available, push application updates as needed, maintain device security).

Asset inventory management

• Enter new equipment into tracking system database (receives equipment, deploys asset tag, records equipment specifications and serial numbers).
• Retires out of date equipment securely (retires equipment from the asset database, stores equipment securely until ready for proper disposal).
• Ensures asset recovery upon employee departure (collaborate with managers/HR to recover assets in a timely fashion, determine who gets access to departed employee data, determine status of email, updates asset status in tracking system, securely stores asset for next use).

Computer setup

• Computer imaging (use of MDT to apply the current image, using the computer naming standard, creation of the user account and accesses).
• Software installation (install user specific software per user manager instructions).
• Email setup (coordinate with EMCOR to create user email database).

To perform this job successfully,…