More jobs:
Network Infrastructure Engineer III/thru amEDT to pmEDT
Job in
Dayton, Montgomery County, Ohio, 45431, USA
Listed on 2026-10-31
Listing for:
Testing Site - JPMC
Full Time
position Listed on 2026-10-31
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Responsibilities
- Provide technical network support to retail branches during the warranty support period following network upgrades
- Collaborate with branch staff and leadership to understand and resolve technology issues post-upgrade, delivering empathetic, high-quality customer support throughout the process
- Generate and distribute regular reports to key stakeholders on the progress and status of network upgrade projects
- Ensure the accuracy and quality of updates to support tools by identifying and correcting inconsistencies or errors
- Contribute to continuous improvement by adhering to best practices and introducing innovative approaches to program and project management
- BS/BA degree or equivalent experience
- 5+ years of relevant production network support experience
- Exceptional customer service skills, with the ability to communicate empathetically and effectively both in writing and verbally
- Broad technical support experience, including familiarity with Cisco, Juniper, and Fortinet systems
- Proven ability to collaborate with partners and vendors to resolve issues
- Strong attention to detail and ability to follow runbooks to troubleshoot and resolve complex network problems
- Familiarity with JPMorgan Chase & Co. policies preferred, as well as experience with retail branch technology and systems
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×