Product Specialist Manager

Product Specialist Manager# Confidence at every turn## Product Specialist Manager Apply:
US - OH, Dayton:
Full time:
Posted Yesterday:
End Date:
November 26, 2026 (27 days left to apply):
R58051
** Drive Innovation and Lead the Future of Construction Tech:
Support Team Lead*
* ** Ready to lead a high-performing team at the intersection of heavy civil construction and cutting-edge digital technology?
** As the Construction Support Team Lead in Dayton, OH, you will empower a talented group of product specialists, drive technical excellence, and directly elevate customer satisfaction across game-changing solutions like Earthworks, Works Manager, and Site Works. Join Trimble to shape the future of connected job sites while growing your career with an industry leader!  
*
* About Us:

** Field Systems:
Trimble Field Systems develops hardware, software and services that connect the site to the office for key industries around the world, including civil construction, surveying, mapping, automotive, marine, utilities and more. Leveraging decades of expertise and a commitment to driving innovative breakthroughs, we offer solutions that drive digital transformation across your field operations.  
** What Makes This Role Great:
** In this role, you will hold the keys to transforming support operations by integrating diverse technical talent, mentoring team members, and serving as the essential voice of the customer directly to Trimble product development and engineering teams.  The Construction Support Team Lead manages a team of On and Off Machine Product Specialists and contributes to providing prompt assistance to business partners, resellers, and internal Trimble teams relating to product information and technical support.

Success in this position requires delivering timely technical product support to maintain or increase customer and reseller satisfaction.  This position will focus on the Trimble Civil Construction Field Solutions, which includes systems such as Earthworks, Roadworks, Groundworks, Site Works, TBC, Works Manager, WorksOS, and other construction products.  The Team Lead is responsible for ensuring their staff is meeting set KPI’s and meeting a high quality of customer satisfaction.

This includes managing proper staffing levels and mentoring employee development. Performs core duties of the team as needed.  The Team Lead  works directly with both the Regional Support Manager, Product Readiness Manager, and Training Manager to ensure each team member continually improves product knowledge and is meeting the required system testing and training deliverables.  
** Key Exciting Responsibilities:*
* * Deliver effective leadership to the team reporting into this position (4-10 members).
* Ensure the team is trained on assigned products and knowledge level is maintained.
* Contribute significantly to process improvement in the support context across systems.
* Ensure that fast and efficient customer service is delivered to business partners, resellers, and internal Trimble teams.
* Be a key point of contact for escalated issues whether it be case-specific, personnel, process, or technical issues.
* Work closely with Technical Product Liaisons on escalated issues
* Work closely with the Regional Manager and the Technical Product Liaisons on the coordination of training and other events like Boot Camps
* Participate and engage in ongoing product development with the business area and represent the voice of the customer.
* Communicate information effectively to product marketing, product management, engineering, and other internal Trimble teams.
* Approves expenses, product acquisitions, and support tools.
* System testing participation and engagement with the test manager regarding workflows and requirements.
* Some domestic and international travel may be required.  
** Essential

Skills & Experience:

**
* ** Advanced Troubleshooting and Analytical

Skills:

** Ability to diagnose and resolve complex technical issues efficiently, ensuring minimal downtime and maximizing customer satisfaction.
* ** In-depth and cross-over Product Knowledge:
** Comprehensive understanding of construction software applications, site positioning solutions and machine control systems.
* ** Technical Documentation and Training:
** Proficiency in creating and maintaining comprehensive technical documentation, including troubleshooting guides, FAQs, and support bulletins, to assist in the resolution of customer issues.
* ** Leadership and Mentorship:
** Capable of leading by…