Assistant Director, Facility Operations and Member Services

Assistant Director, Facility Operations And Member Services

University of Dayton Campus Recreation seeks a self-motivated, enthusiastic, and proactive professional to manage all aspects of daily operations and informal recreation activities of the Rec Plex, including policy development and enforcement, facility management and scheduling, member services, and staff development in a facility totaling 125,000 square feet with over 400,000 participations annually.

The assistant director, facility operations and member services provides oversight of the daily operations of the Welcome Desk, Equipment Resource Center, and Administrative Office, including customer service, deposits, program registration, attendance records, and membership management and communications. The ideal candidate for this position will maintain a high level of customer service and employee morale while providing access equity to all facility and program users.

Additionally, the individual will ensure smooth operation of membership sales. Service is provided to the University community, as well as thousands of visitors, alumni, conference participants, and prospective students. This position is also responsible for the coordination and revenue generation for facility rentals and guest pass sales, towel and locker service. This multi-faceted position will also assist in the coordination of risk mitigation policies and procedures.

Further, the assistant director, facility operations and member services is expected to utilize holistic wellbeing and leadership to positively impact students, while displaying a commitment to understand and support the University of Dayton's distinctive Marianist tradition and educational vision.

Minimum Qualifications:

- Candidate must currently have a bachelor's degree; 2 years of post graduate, progressive experience working in a recreation and/or higher education environment; working knowledge of facility management, execution of rental agreements, and current risk mitigation standards and practices; articulated passion for promoting health and wellbeing; experience working collaboratively with various constituents; excellent written communication skills; attention to detail; and ability to work on a flexible basis including occasional evenings, weekends, holidays, and provide service on an on-call basis.

Preferred Qualifications:

- While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following: master's degree in Recreation/Sports Management, Education, Student Development, Health Promotion, Higher Education or related field; evidenced creation of an inclusive, customer-oriented environment, to include familiarity in working with various populations from youth to adults; experience within a collegiate recreation setting, with an emphasis on student development, to include supervisory experience of students;

commitment to a development philosophy for participants and student staff; demonstrated experience in establishing and facilitating strategic goals; knowledge of and sensitivity to a Catholic and Marianist campus environment; proven success working with a range of culturally and ethnically diverse populations, and evidence of commitment to fostering a collaborative multicultural environment; demonstrated proficiency with computers, various software applications, spreadsheets, and preparation of reports (specifically proficiency within Fusion, Connect2, and TCP/Humanity);

direct experience with administering a budget; ability to thrive in a student service environment that values high expectations, accountability, leadership through service, and balanced lifestyles, while possessing exceptional verbal communication skills,…