Director of Senior Services

Senior Services Director

Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easterseals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvantages and disabilities to improve their quality of life. We employ over 600 associates just in our retail stores alone. GESMV also offers over 40 programs and services to the community ranging from job readiness programs to assistive technology services.

We offer part-time and full-time positions, with a variety of schedules and hours available. We are always looking for driven, enthusiastic people to join our team.

*** Sign-On Bonus: $4000*** (payable after 90 days)

Responsible for the day-to-day operations and functioning of senior adult day centers and other services designed to serve seniors, including Senior Community Service Employment Program. Plans, implements, and monitors all assigned services. Manages personnel and resources, accomplishing the organization's mission and strategic outcomes through efficient and effective program delivery.

• Recruit, hire, train, evaluate, and coach staff. Monitor staff performance and provide consistent feedback; follow disciplinary protocol when necessary.
• Ensure staff perform in an ethical manner and that participants are treated with dignity and respect.
• Develop annual budget and manage activities to maintain financial performance, ensuring proper expense-to-revenue ratio is maintained.
• Build and maintain relationships with referral sources to ensure good communication. Resolve problems and adapt services to meet individual needs of common clientele.
• Meet census and program participation goals; market services to various organizations and businesses in the community; educate families and consumers of service options.
• Collaborate with fellow Directors to develop services for not-served or under-served areas within Goodwill's territory.
• Collaborate with Quality Assurance to ensure action plans of Outcome Measurement Report are implemented.
• Utilize additional metric information to review program effectiveness and efficiencies; make necessary changes for the continuous improvement of services.
• Ensure case files and billing information contained in case management systems are accurate, current, and thoroughly reviewed on a consistent basis.
• Maintain responsibility for the equal opportunity employment efforts and results; take action to prevent harassment of employees.
• Attend and actively participate in meetings as assigned.
• Comply with all Agency policies, procedures, and safety standards throughout work areas and maintain same to meet CARF, HIPAA, Department of Labor, ODA, OOD, ODJFS, ODODD, ODMH, and other regulatory standards.
• Complete other duties as assigned.

• Directly supervise management and supervisory personnel within Senior Services as assigned by the Vice President of Program Services.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Bachelor's Degree, Master's Degree preferred, in Rehabilitation Counseling, Rehabilitation Management, Psychology, Social Work, Counseling or similar degree and a minimum of 5 years of experience in the provision/management of senior services.
• Ten years of experience in the provision/management of senior services.

• Successful management of complex projects and initiatives.
• Supervisory experience, three to five years preferred.
• Must be able to work effectively with people with diverse backgrounds and abilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider. If at any time the employee is unable to maintain a valid driver's license and a driving record acceptable to GESMV's liability insurance provider, they must immediately notify…