Machine Control Product Specialist

Job Title

Machine Control Product Specialist

Westminster, CO, OR Dayton, OH, onsite

Field Systems, Construction

Can you be the essential link between cutting-edge construction technology and customer success?

You will be responsible for providing Civil Construction product support, system testing, and training to resellers and end customers globally.

Products or systems you will support include, but are not limited to:

• Machine Control systems:
  Earthworks, Roadworks, Groundworks, and Siteworks Machine Guidance systems
• Office Software:
  Works manager, Trimble Marine Construction, Trimble Business Center, and WorksOS

Travel requirements for this role are expected to be up to 20%.

Success in this position will see you providing timely technical support, reducing downtime or underutilisation, and increasing customer satisfaction of our products. On a daily basis, this will include:

• Deliver fast and efficient solutions to business partners, resellers, regional service centers, end-users, and internal Trimble teams.
• Provide advanced technical product assistance on problems of diverse scope, where the analysis of data requires evaluation of identifiable factors.
• Participate in ongoing product development, representing the voice of the customer.
• Perform system acceptance testing.
• Develop technical communications in multiple media formats, including digital documents and videos.

• Demonstrates participation in the hazard reporting process
• Demonstrates participation in the accurate reporting of incidents
• Contribute to a positive health and safety culture within the team
• Maintains a safe and clean work environment always
• Reads, understands, and follows all Safe Work Procedures
• Ensures access to, and wears the appropriate PPE
• Always work within the guidelines of the Trimble Health and Safety Policy or that of other PCBUs if off-site
• Undertake training as directed to ensure you are competent to safely operate the equipment.

Trimble is committed to providing every employee with the opportunity to learn, grow, and excel in a respectful and collaborative workplace. We value diversity of gender, race, and nationality, knowing it drives our best thinking.

• Demonstrate inclusive behaviors that respect and value others
• Demonstrate collaborative workplace behaviors that value diversity of gender, race, and nationality
• Contribute to fostering an environment that provides opportunities for all to learn grow and excel

• In-depth Product Knowledge: Comprehensive understanding of construction software applications, site positioning solutions and machine control systems with the ability to identify workflow defects.
• Reading schematics and blueprints: The ability to accurately interpret complex hydraulic schematics and diagrams is a foundational skill for assembly, maintenance, and troubleshooting.
• Electrical theory and principles: A solid foundation in how electricity works, including knowledge of concepts like voltage, current, resistance, and power.
• Welding processes: Proficiency in one or more welding techniques, such as MIG (GMAW), TIG (GTAW), Stick (SMAW), or Flux-Cored (FCAW) is advantageous.
• Troubleshooting, Analytical and problem solving skills: Ability to diagnose and resolve technical issues efficiently, ensuring minimal downtime and maximizing customer satisfaction.
• Technical Documentation and Training: Proficiency in creating comprehensive technical documentation, including troubleshooting guides, FAQs, and support bulletins, to assist in the resolution of customer issues.
• Effective Communication: Excellent written and verbal communication skills, with the ability to convey complex technical concepts to audiences with varied technical backgrounds.

• Task Management and Productivity: Independently and efficiently manage and prioritize a high volume of technical support tasks, maintaining high-quality standards. This includes swift diagnosis and resolution of support cases, comprehensive testing, thorough documentation, and effective phone support, all while consistently performing at a high level.

• Physical requirements may include the need to occasionally bend, kneel, reach and climb to perform work. Employees must possess the ability to lift, carry, push and pull material / objects weighing up to 55 lbs. with the proper equipment.

• Field experience or higher education in a relevant field of study in various disciplines Geomatics, Mechanical, Civil, Electrical Engineering (previous roles examples; Survey Engineer, Lead Surveyor, Survey Manager, Data Prep specialist)

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose-built products to…