Audiovisual Operations Manager – Convention Center

Position: Audiovisual Operations Manager –  Convention Center

Audiovisual Operations Manager – Convention Center

Join to apply for the Audiovisual Operations Manager – Convention Center role at Mills James

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This range is provided by Mills James. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Mills James is hiring an Audiovisual Operations Manager to support and lead daily audiovisual operations at a convention center location. This role is ideal for an experienced AV professional who combines technical expertise with strong customer service, team leadership, and operational discipline.

Our Hospitality AV team partners with premier hotels, convention centers, and corporate clients to deliver audiovisual services that meet—and exceed—their service standards. We don’t just support events; we enhance the guest experience through reliable execution, polished presentation, and proactive service.

Position Summary

The Audiovisual Operations Manager oversees day‑to‑day AV operations at an assigned venue and works closely with the Director of AV Services to ensure operational excellence, client satisfaction, and financial accountability. This role is responsible for supervising on‑site teams, coordinating equipment and labor, supporting client needs, and maintaining high service and safety standards.

Essential Duties And Responsibilities Operations and Technical Management

• Oversee daily setup, operation, and strike of audiovisual equipment for meetings, conferences, and live events
• Ensure AV systems are functioning properly and troubleshoot basic technical issues as needed
• Perform routine AV equipment inspections and basic maintenance; maintain accurate inventory records
• Communicate equipment repair, replacement, or logistical needs to warehouse or logistics partners
• Schedule and coordinate labor and equipment resources using internal staff and external vendors as needed
• Ensure proper billing, labor tracking, and documentation are completed accurately and on time
• Maintain a safe, organized, and professional work environment

Leadership and Team Development

• Supervise onsite AV staff and freelance technicians
• Lead by example, reinforcing service standards, professionalism, and accountability
• Support training, coaching, and performance feedback for team members
• Foster a collaborative, customer‑focused culture aligned with hospitality best practices

Customer Service and Client Relations

• Serve as the primary onsite point of contact for clients during events
• Meet with guests and event stakeholders to confirm technical needs and satisfaction
• Proactively identify and resolve service or technical concerns
• Build strong working relationships with venue partners, internal teams, and third‑party vendors
• Represent Mills James with professionalism and a service‑first mindset at all times

Qualifications

• Bachelor’s degree from a four‑year college or university or equivalent combination of education and experience
• Minimum of three (3) years of customer service or hospitality experience
• Minimum of three (3) years of audiovisual experience in a live event, hotel, or convention center environment
• Working knowledge of AV equipment, signal flow, and live event production standards
• Proficiency with Microsoft Office Suite and basic computer applications
• Valid driver’s license

Physical and

Work Environment Requirements

• Ability to stand, walk, and move throughout a convention center or hotel event space for extended periods
• Ability to lift, carry, push, or pull equipment weighing up to 50 pounds, with or without reasonable accommodation
• Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays as required by event schedules

Benefits

• Health, dental, and vision insurance.
• 401(k) and Roth 401(k) plans with company match.
• Paid time off (PTO) and paid holidays.
• Opportunities for career growth and professional development.

Why Mills James

At Mills James, we believe audiovisual service should reflect the same excellence as the venues we support. Our teams are trusted partners—not just vendors—and we invest in people who take pride in delivering seamless, guest‑focused experiences.

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