Pet Groomer & Salon Trainer

Our associates are the heart of Team Pet Smart. Together, we’re building the best team in retail through our values‑based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Pet Smart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets. The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.

• Paid Weekly
• Health & Wellness Benefits
• 401k Plan with company match
• Paid Time off for full-time associates
• Associate discounts
• Tuition Assistance
• Career pathing
• Development opportunities

Pet Smart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets. The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

• Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth. As well as providing feedback into associate performance reviews, disciplinary action and promotions.
• Responsible for developing new and existing associates through bather and/or stylist certification process.
• Identifies candidates internally to attend academy training to become stylists.
• Delegate and validate completion of daily tasks for salon.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.

• Responsible for pet parent experience and the outcomes of interactions conducted over the telephone, in person or online, and responding to general pet parent concerns.
• Greets and supports pet parents, answers their questions and recommends wellness solutions based on the pets’ need.
• Engages with pet parents at checkout to drive connection and rebooking.
• Communicates and drives pet parent engagement around marketing promotions.
• Utilizes salon tools including the booking system and call logs to make reservations and conduct necessary appointment calls.
• Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.
• Independently performs full menu of bath, brush and grooming services and standalone services, such as nail trims, teeth brushing, and sanitary services in accordance with Pet Smart’s bathing standards and procedures.
• Promotes opportunities to grow salon sales to help achieve sales targets and productivity, and any other relevant salon metrics.
• Maintains operational standards including cleanliness, sanitation, and humane conditions for all pets in the grooming area.
• Responsible for taking immediate action and reporting when a sick/injured…