Food Safety Management System Technical Manager

Food Safety Management System Technical Manager

Join to apply for the Food Safety Management System Technical Manager role at EAGLE Certification Group.

At EAGLE Certification Group, we are more than a company that specializes in auditing services— we are a people‑driven organization built on quality, collaboration, and service excellence. As a certified woman‑owned business, EAGLE empowers individuals to contribute meaningfully, grow professionally, and work together in pursuit of shared success. Our founding principles of Service, Integrity, and Value guide everything we do. This commitment is known as “The EAGLE Way.”

EAGLE is seeking a Food Safety Management System Technical Manager to provide subject‑matter expertise and technical oversight across all food safety certification programs. The role is responsible for ensuring auditor competency, audit consistency, and certification decisions that fully comply with accreditation and scheme‑owner requirements. The Technical Manager acts as a central liaison between auditors, clients, Certification Program Owners (CPOs), and internal leadership, driving quality, efficiency, and continuous improvement throughout the Technical Department.

• Oversee the full lifecycle of auditor management, including onboarding, qualification, calibration, ongoing competency assessment, and performance improvement.
• Maintain auditor records and credentials in accordance with accreditation requirements, support auditor development, manage corrective actions, and oversee auditor exits when necessary.
• Support internal and external communications, including newsletters and technical updates.
• Provide technical support across all departments: support audits, implement new or revised programs, interpret scheme and regulatory requirements, and ensure all audits, technical reviews, and certification decisions meet the expectations of scheme owners such as SQF, BRCGS, FSSC 22000, GLOBALG.A.P., and ISO programs.
• Troubleshoot complex audit scenarios, provide escalation support for high‑risk sites, appeals, disputes, complaints, and nonconformances, and lead initiatives that strengthen audit consistency and report quality.
• Partner closely with Operations to improve workflow efficiency and auditor scheduling, serve as a technical resource for clients and business development activities, and liaise with certification program owners, accreditation bodies, and industry partners.
• Support strategic initiatives, new program development, and food safety event management, including escalation to the Crisis Management Team when required.
• Support internal and external training efforts, contribute to EAGLE Boot Camp, and provide mentoring and standards‑based training to staff and auditors.

• Bachelor’s degree in Food Science, Microbiology, Engineering, or a related field (master’s degree preferred).
• Minimum of 5–7 years of experience in food safety, quality assurance, auditing, or certification.
• Qualified auditor status in at least one GFSI‑recognized scheme (such as SQF, BRCGS, or FSSC 22000) or equivalent industry experience.
• Experience as a Lead Auditor or Technical Reviewer within a Certification Body.
• Strong understanding of accreditation standards (ISO/IEC 17065, 17021, 19011).
• Multi‑scheme credentials or regulatory experience (FDA/USDA).
• Experience mentoring auditors and project or process improvement expertise.
• Strong technology skills, including familiarity with platforms such as Power BI.

EAGLE is committed to supporting a healthy work‑life balance and recognizes the important roles employees play in their families and communities. We offer competitive pay, comprehensive medical, dental, and vision coverage, a 401(k) plan with a company annual contribution, paid time off, volunteer time off, bereavement leave, and 10 paid holidays. Additional benefits include cell phone reimbursement, hybrid or in‑office work schedules, company‑paid parking, professional development opportunities, a flexible business casual environment, and staff appreciation events.

Salary: $80,000 – $100,000 per year.