Parts Sales Representative

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The primary function of the Parts Sales Representative is to assist customers in finding the appropriate parts for their truck both in person and on the telephone. Work with customers, mechanics, and peers to find accessories and order parts for repairs, enhancements or overall needs to the vehicle. Assist in stocking and organizing showroom floor as necessary.

• Maintain customer goodwill by greeting and acknowledging all customers who come in contact; offer assistance.
• Answer the telephone within three rings or fewer with the proper greeting and offer to assist the customer.
• Suggest additional products and/or services to repair the problem and meet customer needs.
• Follow prescribed cash, credit, and check processing procedures at the parts counter.
• Process cores and warranties.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Be knowledgeable in product merchandising.
• Attend training as prescribed by management to maintain proficiency.
• Provide service technicians with parts as required.
• Maintain the retail sales floor and displays to meet or exceed dealership standards.
• Perform other tasks as required by Parts Manager.

• Customer Focus – anticipating, meeting, and exceeding customer needs.
• Teamwork – cooperating with others to meet objectives.
• Understanding Others – appreciating unique contributions.
• Flexibility – adapting to change with minimal resistance.
• Continuous Learning – regularly learning new concepts and technologies.
• Negotiation – facilitating agreements between parties.
• Time and Priority Management – prioritizing and completing tasks within designated time frames.

• Preferred 3 years of leadership experience in a Human Resources team (relevant to prior HR role).
• In-person position in the Indianapolis Market.
• Some travel to other company locations, meetings, and industry continuing education.
• Proficiency in MS Office Suite and HRIS systems with preference for Paylocity.
• Capability to work varied shifts, including evenings, weekends, or extended hours.
• Physical ability to move around the repair shop, walk, stand, bend or kneel to inspect vehicles or equipment.
• Good sight, hearing, manual dexterity, and ability to occasionally lift and move objects.

Palmer Trucks is a full‑service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois. With more than 600 employees and over two million trucks on U.S. highways, the company is committed to forming authentic, valuable connections and providing high‑quality products and services.

• Health, Dental, Vision Insurance (Medical, Dental, Vision)
• Supplemental Products (Short‑Term, Long‑Term Disability)
• 401(k) program with company match
• Retirement Planning Assistance
• Paid Holidays and Personal Time
• Vacation based on length of service
• Life Insurance and Hospital Stay benefits
• Bereavement Services and Employment Assistance Program
• Mental Health Resources

Palmer Trucks is an Equal Opportunity Employer. All applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status, or any other legally protected characteristic.