Area Supervisor

Area Supervisor – Ross Stores, Inc.

Ross Stores, Inc. is a leading off‑price retail chain that operates over 2,200 stores nationwide. Our culture is built on teamwork, service, and continuous growth.

• Success – a winning team that pursues excellence and continuous learning.
• Career growth – we cultivate industry‑leading talent to grow our company.
• Teamwork – collaborative problem solving.
• Diversity, Equality & Inclusion – celebrating all backgrounds and striving to be a positive community force.

The Area Supervisor is a member of Store Leadership who oversees a specific store area and performs general operations as Manager on Duty. Responsibilities include opening & closing the store, supervising associates, maintaining merchandise presentation, and ensuring a clean, customer‑friendly environment.

• Prioritize safety and model safe behaviors.
• Maintain high awareness on the sales floor and report unsafe conditions.
• Secure the building, including entrance control, EAS checks, cash office, and armored carrier pick‑ups.
• Ensure clear egress and respond to emergency alarms.
• Report and record any accidents in adherence to company policy.

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times.
• Recognize associate achievements through company programs.

• Represent the Company brand consistently.
• Maintain professional appearance per the dress code and enforce it on team members.
• Ensure store areas are clean, well‑maintained, and merchandised to standard.
• Perform daily trash removal.

• Execute recovery, sizing, and markdowns to company standards.
• Oversee receipt of merchandise trucks and inbound non‑merchandise deliveries.
• Keep stockrooms clean, organized, and secure.
• Place merchandise on the sales floor promptly after processing.
• Comply with monthly presentation guidelines and execute floor moves and signage.

• Implement the Loss Prevention Awareness Program on the floor.
• Safeguard confidential, cash, and merchandise information.
• Maintain and inspect the Public View Monitor system.
• Conduct package inspections and enforce company best practices.

• Train and coach associates on cash registers and front‑end procedures.
• Maintain pace, energy, and presence to expedite customer wait times.
• Manage break schedules, equipment, supplies, and ensure quality service.
• Teach and enforce the “Scan and Bag” best practice.

• Maintain cleanliness and operational readiness of fitting rooms.
• Audit fitting room tags and enforce security tagging and go‑back procedures.

• Process cash pulls and bank deposits per company policy.
• Handle front‑end controls, refunds, and teller security.
• Administer payroll functions including punch edits and Sunday payroll.
• Assume additional tasks as directed by the Store Manager.

• Manage Work Processes
• Business Acumen
• Plan, Align & Prioritize
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Basic mathematical calculations for retail.
• Availability to work evenings and weekends.

• Use all store equipment, including PDTs, registers, and PCs.
• Stand, walk, and move around the store up to 100% of working time.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift >25 lbs.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Stockroom shifts may require lifting >20 lbs.

• Manage Retail Associates.
• Lead Stockroom Associates where applicable.

This job description summarizes the primary duties and responsibilities of the position and is not an exhaustive list. Duties may change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities, and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and other categories protected by federal, state or local laws.