Store Manager, Retail & Store Manager

Store Manager – MINISO USA

As a Store Manager, you will not only manage day‑to‑day operations but also create an exciting, vibrant experience for your team and customers. You will lead the store with energy and enthusiasm, ensuring top‑level customer service, sales performance, and operational efficiency while promoting the MINISO brand, managing labor, inventory, and our membership program.

• Report directly to the Area/District Manager and lead a dynamic team, including the Assistant Store Manager, Shift Leads, and Sales Associates.
• Consistently embody and promote the mission and core values of Miniso in every aspect of your role.
• Ensure seamless store execution, which includes delivering outstanding customer service, upholding merchandising standards, adhering to operational procedures, and driving sales performance.
• Promote and drive engagement with the store’s membership program, encouraging customer sign‑ups and fostering loyalty to enhance customer retention and boost sales.
• Oversee all aspects of store operations and overall performance to develop store employees.
• Meet sales goals by training, motivating, mentoring, and providing feedback to the team.
• Lead efforts to recruit, hire, train, and retain top talent, fostering internal growth by conducting performance evaluations and creating career development paths for both associates and managers.
• Uphold store standards, focusing on driving profitability through effective sales strategies and expense management.
• Manage cash‑handling tasks, ensure strict adherence to standard operating procedures, and create a clean, safe environment for both associates and customers.
• Serve as the key liaison with the Area/District Manager and Human Resources regarding employee performance and relations, ensuring all associates are held accountable for their roles and responsibilities as outlined in their job descriptions.
• Responsible for a range of essential tasks, including operating computers and printers, managing schedules, and ensuring the store remains clean and organized.
• Drive an inviting store environment, keeping the store in top condition and ensuring visual displays align with company guidelines.
• Champion business growth through strategic planning that boosts store presence, increases store traffic, and maximizes sales performance.
• Address and resolve issues raised by both staff and customers, ensuring quick, effective solutions to maintain a positive environment.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

• Proven successful experience in retail management.
• Strong leadership, organizational, and customer management skills.
• Excellent communication and interpersonal abilities.
• Ability to relocate or manage additional stores based on business needs.
• Ability to travel between locations is required.
• High school diploma or equivalent required;
  Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or related degrees is preferred.
• 3+ years of experience in retail management, with a strong track record of leading teams.

Compensation: USD $18.00 – $30.00 / Hr.

Seniority Level: Mid‑Senior Level

Employment Type:

Full‑time
Job Function:
Sales and Business Development
Industries:
Retail