Loss Prevention Specialist

Loss Prevention Specialist

Goodwill Easterseals Miami Valley

Summary

Works to protect Agency assets and minimize liabilities and losses through analytics and investigations.

• Provides training and direction to Store Management teams and employees on programs designed to protect company assets from loss due to internal and external misappropriation, fraud, or theft.
• Effectively enforces and adheres to the Agency Shopping Policy and apprehension guidelines, including surveillance and apprehension of external theft/shoplifting.
• Conducts interviews as required to resolve investigations.
• Creates and maintains records of investigations, apprehensions, interviews, witnesses, evidence, and disposition of recovered merchandise.
• Evaluates company facilities utilizing the Asset Protection audit, provides on‑site analyses of potential risks, and develops appropriate and effective counter‑measures to reduce the potential for loss and shrinkage.
• Assists Loss Prevention Manager in implementing individual and departmental goals and provides required reports and data.
• Performs duties in a professional, timely, discreet, and confidential manner.
• Uses effective written communication to prepare accurate and timely investigative reports, email communications, memoranda and other required forms, spreadsheets, and reports.
• Monitors and follows up on suspicious cash variances, cash‑handling violations, and point‑of‑sale exception‑based reporting data.
• Conducts alarm tests and loss‑prevention system checks.
• Prepares monthly statistical reports for review.
• Operates and monitors video surveillance systems to audit, investigate, and review theft and other questionable incidents; downloads and saves video evidence.
• Maintains professional liaison with law enforcement and other governmental agencies and represents the Company as a witness in court and administrative hearings.
• Ensures risk management standards via regular audits, follow‑up, education, training, and reports.
• Complies with all Agency policies, procedures, and safety standards throughout work areas, meeting CARF, HIPAA, Department of Labor and other regulatory standards.
• Performs special projects or duties as may be assigned.

None

• High School Diploma or GED required.
• Bachelor's degree in criminal justice, Public Administration or related field and two years' experience preferred.
• Experience may be substituted in lieu of degree.

• Minimum of 2 years' retail, risk management or case management experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Ability to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider.
• Ability to pass a criminal background check.
• Ability to pass random drug screenings.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Willingness and ability to develop working knowledge of all current systems in support of the position and Agency in goals and initiatives.
• Exhibit technical competency and ability to learn new systems and processes quickly; ability to quickly learn and become efficient in all Case Management Systems, Salesforce, Advisor Pro, VR, Kronos, Paycor, Think LP, and others.
• Microsoft Office with intermediate knowledge of Excel, Word and PowerPoint required.
• Excellent interpersonal skills with the ability to relate well with a broad spectrum of people, including consumers, referral sources, vendors, and all levels of staff.
• Must be a highly organized, detail‑oriented, and self‑motivated individual able to handle multiple tasks and meet deadlines in a fast‑paced environment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to respond to common inquiries or complaints from employees, customers, funders, or regulatory agencies.
• Ability to follow through with projects and assignments in a timely and efficient manner.
• Mature judgment and ability to handle sensitive situations and confidential information with professionalism.
• Ability to be self‑directed, take initiative and exercise independent judgment.

• Regularly stand, walk, use hands to finger, handle, or operate objects, tools, or controls.
• Occasionally climb, balance, stoop, kneel, crouch, or crawl.
• Ability to regularly lift and/or move up to 10 pounds.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Ability to maintain close vision, distance vision, color vision, peripheral vision, depth perception, and adjust focus.

• Works in outside weather conditions and occasionally exposed to risk of electrical shock.
• Noise level in the work environment is usually moderate.

Entry level

Full‑time

Purchasing

Retail