Control Room Operator

Montgomery County Common Pleas Court Juvenile Division Control Room Operator

CLASSIFICATION

TITLE:

Control Room Operator

FLSA STATUS:
Non-Exempt

EMPLOYMENT STATUS:
Full-time

DEPARTMENT:
Detention

REPORTS TO:

Control Room Supervisor

PAYGRADE: A7

WORK SCHEDULE:

40 hours per week

DISTINGUISHING JOB CHARACTERISTICS:
Ensures the safety and security of juveniles, employees and visitors in the Montgomery County Juvenile Court (MCJC) facility. Monitors and controls all movement entering into and within the MCJC and detention facility of juveniles, visitors and staff. Monitors and manages the MCJC electronic security control system and security sensitive areas in and around the Juvenile Justice Center 24-hours, 7 days per week.

"In this position, you are an At-Will Employee serving at the pleasure of the Administrative Judge."

ESSENTIAL DUTIES:

• Operate the central control console, and control panels to monitor and control the operational status of the elevators, fire alarm, and secure vestibules.
• Maintains open and professional communications with local law enforcement, agencies, court staff and the public.
• Monitors and facilitates all authorized movement of juveniles and visitors entering and departing the detention facility, controls juvenile, visitors and employee movement within the facility, ensures unauthorized persons are not admitted nor released into the detention facility.
• Monitors alarms, cameras, radio and intercoms. Make proper notifications to all units, medical, intervention and transport pertaining to juvenile movement to and from respective areas.
• Monitors all security sensitive areas of the interior and exterior perimeter of the detention facility to ensure the safety and security of employees and juveniles including, but not limited, to the following: electric locks, sally-port doors, intake area, visitation area, secure elevator movement, secure vestibules, and secure vestibule connector in the basement.
• Initiate appropriate emergency procedures as required due to system failures or alarm conditions in accordance with standard operating procedure.
• Monitor video surveillance equipment internal and external of MCJC.
• Ensure that the Control Room remains secure at all times and that no unauthorized person enters the Control Room.
• Conducts internal and external perimeter checks via camera to identify unusual situations and ensure building security.
• Monitors radio transmissions for routine and emergency transmissions.
• Understands and responds to all emergency systems and follows established procedures for contacting the appropriate internal and external personnel and agencies in case of emergencies.
• Use appropriate radio procedures when transmitting information.
• Completes control desk logs and other reports of actions/incidents in accordance with policy and procedures as necessary.
• Assist in monitoring visitation via camera. Observes visitors and monitors physical contact between youth and visitor to maintain facility security.
• Provides CPR and First Aide as necessary, and contacts medical personnel to provide professional medical care in serious emergency situations.
• Ensure the Security Control Room is kept clean.

OTHER

DUTIES AND RESPONSIBILITIES:

Perform other duties as assigned.

SCOPE OF SUPERVISION:
None

EQUIPMENT OPERATED:
Use of the radio, telephone, intercom system, emergency alarm system, computer, and computer operated security control system, copier, CCTV; NVR keys; and other standard office equipment in accordance with policy and procedures.

CONTACTS WITH OTHERS:
Facility staff; probation officers, attorneys, police officers and visitors.

CONFIDENTIAL DATA:
Juvenile records; juvenile medical records; court records; educational records; youth behavior logs.

WORKING CONDITIONS:

Work in a secured electronic room. Work will include periods of sitting, monitoring CCTV system and operating electronic locks and doors with considerable audible and visual stimuli requiring procedural responses and sound judgment for prolonged periods of time. Ability to work rotating shifts, weekends and holidays.

USUAL PHYSICAL DEMANDS:
The following physical demands are typically exhibited by position incumbents performing this job's essential duties and responsibilities. These physical demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the…