Transportation Representative

While this position is hybrid, qualified candidates must live within commuting distance to Akron, Ohio.

The Transportation Representative is responsible for coordinating the safe, timely, and cost-effective movement of freight while ensuring exceptional service for customers and transportation partners. This role monitors shipment activity, manages route execution, communicates shipment status, and proactively resolves transportation issues to maintain service commitments. The Transportation Representative works closely with Independent Service Providers (ISPs), customers, and internal stakeholders to optimize freight movement, ensure regulatory compliance, and maximize operational efficiency.

• 1. Coordinate and monitor freight movement to ensure safe, timely, and cost-effective transportation service.
• 2. Utilize transportation management systems to manage shipment execution, track freight, optimize routes, and maintain accurate shipment records.
• 3. Proactively identify and resolve service disruptions, delays, and transportation issues while communicating status updates to customers, ISPs, and internal stakeholders.
• 4. Dispatch and coordinate capacity, including overflow freight, to ensure customer requirements and service commitments are met.
• 5. Collaborate with ISPs and drivers to maintain compliance with DOT regulations, hours-of-service requirements, safety standards, and operational procedures.
• 6. Support onboarding and training of new owner-operators on operational processes, technology, compliance requirements, and documentation standards.
• 7. Coordinate cross-border shipments and ensure compliance with applicable U.S. and Canadian transportation regulations, where applicable.
• 8. Monitor specialized transportation requirements, including temperature-controlled shipments and cold chain compliance.
• 9. Analyze freight flow, route performance, and operational data to identify opportunities for improved efficiency, service, and asset utilization.
• 10. Partner with internal operations, safety, and analytics teams to implement routing improvements and support continuous operational excellence.
• 11. Perform other duties as assigned.

Disclaimer:
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

• High school diploma or GED required.

• 1-3 years of customer service, account management, sales, transportation, logistics, or related experience required.

• Strong knowledge of transportation management systems and freight operations.
• Working knowledge of DOT regulations, and transportation safety standards.
• Strong analytical, planning, and problem-solving skills.
• Excellent communication and relationship management abilities.
• Ability to manage multiple priorities and make sound decisions in a fast-paced, customer-focused environment.
• Experience supporting route optimization, capacity management, and operational performance improvement initiatives.

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would bedeterminedby experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law.

An employee may be eligible foradditionalpay, premiums, or bonus potential.

Pay Range: $20.90- $26.80

• The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Fed Ex Freight is an Equal Opportunity Employer, including disabled and veterans.

Headquartered in Northeast Ohio, we are a multiple-time North Coast 99 award recipient, recognized as a top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.

EEO Statement:
Fed Ex Freight  Custom Critical is an Equal Opportunity and Affiative Action Employer of Females, Minorities, Veterans, and Disabled.

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