Pharmacy Customer Service Associate

Be among the first 25 applicants.

Get AI‑powered advice on this job and more exclusive features.

This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$16.00/hr - $18.00/hr

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout service.
• Assist the pharmacist under direct supervision in pharmacy practice; use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive experience.
• Share customer service best practices with all team members to deliver a distinctive customer experience, including interpersonal habits and Walgreens service traits.
• Recommend items for sale to customers and trade‑up or companion items.
• Process voids, returns, rain checks, refunds and exchanges; collect cash and distribute change; take customers to OTC aisle when possible.
• Keep counters and shelves clean and merchandised; take inventory and maintain records; check in and price merchandise as required.
• Perform duties assigned by Pharmacy Manager, Staff Pharmacist and Store Manager, including entering patient and drug information, verifying medication, checking for interactions, and filling prescriptions.
• Report prescription errors immediately to pharmacist and adhere to company policies, the Walgreen Co. Pharmacy Code of Conduct, and the Quality Improvement Program.
• Adhere to Good Faith Dispensing policy during prescription dispensing activities.
• Handle telephone calls that do not require pharmacist attention, including calls to physicians.
• Process manual claims for third‑party program prescriptions; perform clerical duties as assigned.
• Assist Pharmacy Department with inventory management activities: ordering, unpacking, checking and storing shipments; maintain knowledge of asset protection; file claims for overages, shortages, order errors or damaged goods involving Rx drugs.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain displays (promotional, seasonal, super structures, sale merchandise); complete resets and revisions as directed.
• Assist with separation of food items and product placement; perform stock rotation using first‑in‑first‑out method.
• Use store systems and equipment.
• Provide customer service in the photo area, digital passport photo service, poster print and creative machine, and suggest promotional photo products.
• Assume web pick‑up responsibilities: monitor orders in Picture Care Plus, pick items, deliver orders to customers as they arrive.
• Assist with exterior and interior maintenance, ensuring clean, neat, orderly store condition and appearance.
• Maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

• Earn and maintain PTCB certification through the designated training program and/or state required certification/registration.
• Attend training and complete PPLs requested by Manager or assigned by corporate; acquire continuing education credits; maintain knowledge and skill in healthcare and pharmacy.

• Must be fluent in reading, writing, and speaking English (Except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for prescription accuracy (counting, measuring, weighing).
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills, education, experience, and other relevant factors. This role will remain open until filled. To review benefits, please visit

Not Applicable

Full‑time

Other