Compliance Specialist, Administrative​/Clerical

Description

The Compliance Specialist supports providers and program operations. Responsibilities include maintaining provider records, reviewing provider profiles and contract-related documentation, monitoring compliance with program requirements, processing attendance and payment-related activities, and supporting providers through technical assistance and guidance. This position helps ensure compliance, accuracy, accountability, and effective service delivery in accordance with organizational policies, procedures, funding requirements, and contractual obligations. Success in this role requires attention to detail, professionalism, organization, customer service, problem-solving, and the ability to manage multiple responsibilities in a deadline-driven environment.

Other Cost Accumulators (OCAs) identify the primary activities associated with this position to support accurate time allocation, expenditure tracking, and reporting. Allocations reflect the general distribution of responsibilities and may vary based on operational needs.

Expected OCA Codes

• 97
  
  BBD
• 97
  
  BBA
• VPADM
• VPMON
• VPENR

Provider Compliance & Contract Support

• Review provider profiles, contracts, amendments, and supporting documentation in accordance with established requirements.
• Monitor provider compliance with contractual, programmatic, and funding requirements.
• Support activities that promote provider understanding of program expectations and compliance standards.
• Maintain knowledge of applicable policies, procedures, contracts, and program requirements.

Attendance & Payment Processing

• Process attendance submissions and related payment activities in accordance with established procedures.
• Review attendance adjustments, supporting documentation, and related records for completeness and accuracy.
• Verify information used for payment processing and provider reimbursement activities.
• Support timely and accurate processing of provider payment activities.

Provider Support & Technical Assistance

• Provide technical assistance and support to providers regarding contracts, attendance, payments, compliance requirements, and related processes.
• Respond to provider inquiries through phone, email, virtual, and in-person communication.
• Communicate program requirements, documentation expectations, and process updates clearly and professionally.
• Support positive provider relationships through responsive and effective customer service.

Documentation, Records & Data Integrity

• Maintain provider records, documentation, contracts, profiles, and supporting materials in organizational systems.
• Enter, review, update, and maintain information within databases and program systems.
• Review and validate information to support data accuracy and integrity.
• Support reporting, monitoring, audit, and continuous improvement activities through accurate recordkeeping and documentation.

• Contract and compliance support
• Attention to detail and accuracy
• Customer service
• Documentation and records management
• Data review and data integrity
• Organization and time management
• Problem-solving within established procedures
• Verbal and written communication
• Technology proficiency, including Microsoft Office and database systems
• Ability to interpret and apply policies, procedures, and program requirements
• Confidentiality and professionalism
• Collaboration and teamwork

Scope & Focus

• Performs specialized or service-oriented work, requiring consistency, accuracy, and program knowledge.

Decision Making & Judgment

• Exercises judgement within established guidelines; handles standard variations and routine problem resolution; and seeks guidance for complex or policy level decisions.

Expertise & Independence

• Demonstrates solid understanding of job-specific standards, tools, and procedures; works with moderate supervision; and applies skills efficiently and reliably.

Growth & Impact

• Supports delivery of programs and services; contributes to accurate documentation, compliance, and client outcomes; and participates in routine improvements to service delivery.

Supervision & Leadership Impact

• Not responsible for supervising of others; may serve as a resource to peers or assist with onboarding.

This position also fulfills applicable organizational support expectations, including:

• All Staff Supports

Required

• Associate degree in Early Childhood Education, Business Administration, Public…