Certification Coordinator

The Certification Coordinator facilitates program operations for APCO Institute products and provides administrative support to ensure accurate scheduling, facilitation and reporting of certification and recertification related activities in accordance with accreditation standards, industry practices and APCO policies.

Reports to: APCO Institute Director

• Facilitates the recertification process for all APCO Institute customers who need to become recertified in any training discipline by:
  • Reviewing and approving submitted documentation
  • Ensuring that payment has been received
  • Responding in a professional and timely manner via phone and/or email to customers who have questions or need assistance during the recertification process.
• Processes agency and adjunct instructor upgrades.
• Perform operational functions related to APCO Institute programs and products.
• Creates reports and dashboards for the APCO certification programs.
• Provides customer service and administrative support to Councils, Committees and work groups
• Performs related duties and responsibilities as required
• Provides support for other APCO Institute positions, as needed

• Excellent oral and written communications skills
• Well developed administrative, computer and interpersonal skills
• Proficient in Microsoft Office Word, Excel, Outlook and PowerPoint applications
• Familiarity with online meeting and collaboration platforms.
• Experience managing complex projects with multiple stakeholders

• Education and/or experience working with nonprofit, trade, or professional associations
• Experience supporting complex projects with multiple stakeholders
• Education and/or experience related to education, training and credentialing activities